Jason Steindl
Mackay,QLD
Summary
I'm confident , enthusiastic, well presented, Loyal, honest and energetic. Won't back down from a challenge easily, excellent customer service skills and ability to adapt to any situation. Other: 8 years experience in the electronics industry, 15 months as a salesperson in a very competitive environment, 6 months experience as computer technician,18 months experience in employment industry and most recently 11 Years in vehicle sales with duties ranging from cleaning cars to running the dealership. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Technician
Control Systems Technology
Mackay , QLD
2022.03 - Current
- Resolved software-related issues by troubleshooting programs and applications.
- Identified problems with circuits or equipment using testing devices such as multimeters or oscilloscopes.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Assisted in the planning of new installations by studying customer requirements and following approved specifications.
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Assembled junction boxes according to code requirements.
- Maintained accurate documentation of all work performed.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Read and interpreted blueprints, schematics, diagrams, and technical documents for installation of new systems.
- Tested electrical systems to ensure proper functioning and safety.
- Pulled wires through conduit runs using fish tapes or pull strings when necessary.
- Diagnosed system failures through the use of test equipment such as voltmeters and ammeters.
- Ensured compliance with OSHA regulations regarding safe working conditions around machinery.
- Disassembled and reassembled equipment components using hand tools and power tools.
- Tested electrical controls for proper operation and safety compliance.
Salesperson/Fleet Manager/Used Car Manager/Merc Manager
Carlisle Motors/North Jacklin Motor Group
Mackay , QLD
2010.10 - 2022.02
- Responsibilities/Achievements:
- Cold Calling
- Stock Control
- Invoicing
- Training of new staff
- Customer Relations
- Client needs analysis
- Report writing
- Building customer relations
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers of current store promotions to encourage additional sales purchases.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Developed and grew leads through repeat business and customer referrals.
Sales Executive
Mango 4
2010.03 - 2010.08
- Cold Calling
- Promotion of Product
- Client needs analysis
- Report writing
- Building customer relations
Employment Advisor
Community Solutions
2009.06 - 2010.03
- Case Management
- Customer service
- Database Building
- Use of all aspects of Microsoft office
Training and Placement Officer
2008.02 - 2009.06
- Running of in house administration Activity
- Writing and Submission of Activities
- Inducting of clients into activities
- Developing relationships with local Job Networks and Not for profit organizations
- Management of Client caseloads
- Monitoring and implementing of OHS policy and procedures onsite and in the office
- Customer relations
- Use of Microsoft Office to develop documents and databases
- Writing of reports to Management
- Conducting monitoring visits
- Researching and developing new Hosts within the Mackay and Surrounding area
Salesperson
Vodafone
2007.11 - 2008.02
- Selling of mobile phones and acc
- Cash handling
- Opening and closing procedures
- Banking
- Customer service
- Product Knowledge
technician
Crc Computers
2007.02 - 2007.09
- Diagnose and repair of all computer systems, repair of monitors , some printers and tv's, stereo's, and vcr's
- Building of new systems , loading of software, hardware and software fault finding
- Answering of phone and customer service
Technician
Seascale Television
2005.11 - 2007.02
- Repair of all tv's, stereo's, microwaves,dvd's,vcr,dvd/vcr combo's
- Warranty repairs for most leading brands
- In home installations and phone answering and money handling
Salesperson/Deliveries
Mackay Betta Electrical
2004.11 - 2005.10
- Floor sales
- Customer service phone/store/home
- In house installation of products
- Loading/unloading of goods
- Money handling
- Op Cat tv and vcr repairs
Manager
Top Cat Repairs
Mackay , QLD
2001.07 - 2004.11
- Head tech Responsibilities/,
- No 1 technician for shop and basically the goto man
- Repairs to all makes of electronic equipment(home & comercial) to component level ( suface mount repair)
- Customer service
- Left to run shop on my own
- Parts ordering
- Money handling
- Soldering and fault finding
manager
Video services mackay
2000.08 - 2001.04
- Run shop
- Repairs and parts ordering
- Customer service
- Money handling
Electronics Technician
Aardvark Electronics
Mackay , QLD
1996.06 - 1998.11
- Provided technical support for customers regarding installation and usage of electronic products.
- Installed software upgrades for operating systems and applications.
- Conducted tests to ensure that equipment was functioning properly after repairs were completed.
- Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
- Maintained accurate records of parts used in each repair job.
- Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, processors, memory modules, power supplies, hard drives, optical drives, video cards, sound cards and network cards.
- Trained new technicians on basic electronics repair techniques.
- Repaired defective circuit boards by replacing faulty components such as transistors, capacitors, resistors and integrated circuits.
- Instructed customers on proper use of their newly repaired electronics product.
- Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
- Coordinated with vendors to obtain replacement parts or tools needed for repairs when necessary.
- Troubleshot software-related issues such as compatibility problems between different programs or operating systems.
- Identified root causes of system failures by analyzing test results and error messages generated during testing procedures.
- Developed preventive maintenance plans for periodic inspections of customer's electronic equipment.
- Assisted colleagues in resolving complex technical issues related to electronics repair.
- Set up new computer systems according to customer specifications.
- Diagnosed and isolated system malfunctions with visual inspections, testing instrumentation and software systems.
- Ran new wiring and cables to connect systems or bypass faults.
- Recorded results of diagnostic tests, parts used and repairs performed.
- Completed installation tasks such as soldering connections and splicing wires.
- Inspected and tested electronic systems to diagnose issues, using oscilloscopes and voltmeters.
- Estimated repair costs based on parts and labor charges.
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
- Replaced and cleaned electrical or electronic components.
Education
40104 Cert IV Training and Assessment -
Capricorn Training, North Mackay High School
Queensland2008
Electrical Prevocational Course - Electrical And Power Transmission Installation
Mackay Tafe
Mackay, QLD1996-07
Senior Certificate -
North Mackay State High School
Mackay1995
Skills
- Policies and procedures
- Negotiation
- Operations management
- Key Performance Indicators
- Electronic system troubleshooting
- Test results interpretation
- Analytical and Critical Thinking
- Customer Service
- Interpersonal Communication
- Conflict Resolution
- Good Telephone Etiquette
- Attention to Detail
- Technical Support
- Preventive Maintenance
- Equipment Troubleshooting
- Installation and Repair
- Hand tools proficiency
- Electrical Systems
- Troubleshooting and analysis
- Testing and evaluation
- Client Relationship Management
- Rapport Building
- Troubleshooting skills
- Service Reports
- Work with Minimal Supervision
- Testing and analysis
- OSHA Requirements
- Hand tool expertise
- Project Management
- Valid Driver's License
- Mechanical abilities
- Hand tool knowledge
- Troubleshooting and diagnosis
Certification
- High Risk Work Lic , Dogging and Intermediate Rigger
- Coal Board Medical
- various site inductions
- Working at Heights
- First Aid and CPR Training
Timeline
Service Technician
Control Systems Technology
2022.03 - Current
Salesperson/Fleet Manager/Used Car Manager/Merc Manager
Carlisle Motors/North Jacklin Motor Group
2010.10 - 2022.02
Sales Executive
Mango 4
2010.03 - 2010.08
Employment Advisor
Community Solutions
2009.06 - 2010.03
Training and Placement Officer
2008.02 - 2009.06
Salesperson
Vodafone
2007.11 - 2008.02
technician
Crc Computers
2007.02 - 2007.09
Technician
Seascale Television
2005.11 - 2007.02
Salesperson/Deliveries
Mackay Betta Electrical
2004.11 - 2005.10
Manager
Top Cat Repairs
2001.07 - 2004.11
manager
Video services mackay
2000.08 - 2001.04
Electronics Technician
Aardvark Electronics
1996.06 - 1998.11
40104 Cert IV Training and Assessment -
Capricorn Training, North Mackay High School
Electrical Prevocational Course - Electrical And Power Transmission Installation
Mackay Tafe
Senior Certificate -
North Mackay State High School
- High Risk Work Lic , Dogging and Intermediate Rigger
- Coal Board Medical
- various site inductions
- Working at Heights
- First Aid and CPR Training
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