Summary
Overview
Work History
Skills
Timeline
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Jason Tollefsen

Bossley Park,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Transport industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Customer Service Specialist - Express

Pacific National
10.2013 - Current
  • Trained and managed Pacific Nation SFT Express team for the last 3 years.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Oversaw team of up to 9 PUD drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Transportation Coordinator

Metro On Hire - Pacific National
02.2013 - 10.2013
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Analyzed transportation data to identify improvement opportunities.
  • Met safety and regulatory standards for full operational compliance.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Tracked shipments from dispatch through delivery to verify timely arrival.

Operations Manager - Transport

Paloga Transport
01.2010 - 12.2012
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Organized records of vehicles, schedules and completed orders.

Transport Coordinator

BagTrans
07.2004 - 10.2009
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
  • Analyzed transportation data to identify improvement opportunities.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.

Transportation Coordinator

Blue Star Express
03.2000 - 08.2002
  • Provided timely transportation of diverse clients to DC facilities and home addresses.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Analyzed transportation data to identify improvement opportunities.
  • Tracked shipments from dispatch through delivery to verify timely arrival.

Skills

  • Regulatory Compliance
  • Invoice Preparation and Processing
  • Microsoft Office and TMS proficient
  • Understanding Customer Needs
  • Document and Records Management
  • Billing Adjustments and Refunds
  • Complex Product Knowledge

Timeline

Customer Service Specialist - Express

Pacific National
10.2013 - Current

Transportation Coordinator

Metro On Hire - Pacific National
02.2013 - 10.2013

Operations Manager - Transport

Paloga Transport
01.2010 - 12.2012

Transport Coordinator

BagTrans
07.2004 - 10.2009

Transportation Coordinator

Blue Star Express
03.2000 - 08.2002

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Jason Tollefsen