Jason Wall
Stanhope Gardens
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Highly organized professional specializing in efficient scheduling processes and team collaboration. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
29
29
years of professional experience
Work History
Operations Coordinator
Cleanaway
11.2021 - 08.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of small teams across several sites.
- Coordinated logistics activities including transportation arrangements and warehousing solutions,
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Service Technician
Cleanaway
04.2003 - 11.2021
- Diagnosed and troubleshot problems, repairing and restoring Parts Washing machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed Parts Washing maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment.
- Collect, transport and return various workshop waste in accordance with all applicable laws and legislation.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with Parts Washing equipment troubleshooting and diagnostics.
- Undertake all yard duties as directed
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
Leading Hand
Norbrik
11.1995 - 05.2002
- Trained employees how to fix problems, correct mistakes and maximize productivity.
- Supervised and direct team of machine operators, general labourers and forklift drivers in the entire brickworks manufacturing environment.
- Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
- Provided expert customer service and technical support to clients.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Education
Some College (No Degree) - Electrical
Pendle Hill High School
Wentworthville, NSWSkills
- Analytical Thinking
- Preventive Maintenance
- Valid Driver's License
- Quality Assurance
- Diagnosis and Troubleshooting
- Attention to Detail
- Safety Procedures Adherence
- Issue and Problem Resolution
- Service Ticket Accuracy
- Verbal and Written Communication
- Mechanical Abilities
- Customer Service
- Regulatory Compliance
- Environmental Health and Safety
- Operating Practices
- Reading Comprehension
- Professional and Courteous
- Work with Minimal Supervision
- Active Learning
- Creative Solutions
- Documentation
- Forklift operator certification
- Loading and unloading
- Material handling
- Safety awareness
- Scheduling management
- Process implementation
- Computer skills
- Strong work ethic
- Schedule management
Timeline
Operations Coordinator
Cleanaway
11.2021 - 08.2024
Service Technician
Cleanaway
04.2003 - 11.2021
Leading Hand
Norbrik
11.1995 - 05.2002
Some College (No Degree) - Electrical
Pendle Hill High School
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