Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Jason Wicks

Rosebud,VIC

Summary

Professional with experience in managing key accounts and driving revenue growth. Demonstrates strong skills in relationship-building, strategic planning, and problem-solving to meet client needs and business objectives. Focuses on team collaboration and delivering results, adapting to changing demands and reliable in all situations. Equipped with effective communication, negotiation, and leadership abilities to excel in managing major accounts.

Overview

38
38
years of professional experience

Work History

Major Account Manager

Concept Logistics Interstate Transport
06.2020 - Current
  • Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
  • Analyzed sales data to uncover trends that could inform future strategies for territory expansion or product development initiatives.
  • Conducted regular account reviews to identify areas for improvement and proactively address potential issues, maintaining high levels of customer satisfaction.
  • Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
  • Collaborated with internal teams to ensure seamless implementation of client projects, leading to successful outcomes.
  • Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
  • Business Development Identify and pursue new business opportunities upsell existing services.
  • Streamlined communication between clients and internal departments by implementing efficient processes, enhancing overall productivity.
  • Increased account retention by building strong relationships with key decision-makers and understanding client needs.
  • Set meetings and managed obligations to achieve established goals and commitments.
  • Maximized revenue growth by identifying and pursuing new business opportunities within existing accounts.

Sales Representative

Southern Peninsula Garage Doors and Gates
09.2016 - 04.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Stayed up-to-date with industry trends to position company as market leader.

Tradesman Printer - Section Manager

Print Graphics
07.2011 - 08.2016
  • Monitored print production schedules and made adjustments to achieve compliance with preset timelines.
  • Trained new employees in proper use of equipment, safety procedures, and company policies.
  • Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
  • Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
  • Improved customer satisfaction by delivering high-quality prints within tight deadlines.
  • Ensured safety compliance by conducting thorough worksite inspections and providing necessary training to team members.
  • Troubleshot technical issues efficiently to minimize delays in job completion times.

Department Operations Manager

Tasmanian Government Printer
11.1987 - 02.2011
  • Mentored junior staff members, promoting professional growth and skill development within the team.
  • Streamlined department operations by implementing efficient processes and procedures.
  • Conducted regular performance evaluations of staff members, recognizing achievements and addressing areas for growth.
  • Developed strong relationships with cross-functional teams to ensure seamless collaboration on jobs.
  • Enhanced team productivity by providing clear guidelines, expectations, and support.
  • Collaborated closely with other departments to address any inter-departmental issues or inefficiencies.
  • Organized training programs to enhance the skills of employees, resulting in higher productivity levels across the department.
  • Spearheaded process improvement initiatives, resulting in increased operational efficiency and reduced costs.
  • Reduced employee turnover rates by fostering a supportive work culture that encouraged open dialogue and feedback.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Skills

  • Customer engagement
  • Data-driven decision making
  • Customer relationship management
  • Client engagement
  • Key relationship development
  • Issue resolution
  • Account management
  • Performance tracking
  • Time management
  • Relationship building

Accomplishments

  • Fostered strong relationships with key account holders, which naturally led to taking on the management of contracts for 15 additional sites across Australia
  • Improved client retention to secure long-term contracts and new business opportunities that enhanced the company's position in the market.
  • 5-year contracts with Opal Packaging Australia, Loreal and Bostik Australia generating over approx $15 million in new business revenue while increasing account stability and loyalty.


Timeline

Major Account Manager

Concept Logistics Interstate Transport
06.2020 - Current

Sales Representative

Southern Peninsula Garage Doors and Gates
09.2016 - 04.2020

Tradesman Printer - Section Manager

Print Graphics
07.2011 - 08.2016

Department Operations Manager

Tasmanian Government Printer
11.1987 - 02.2011

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Jason Wicks