Jason Zerafa
Mickleham,VIC
Summary
I consider myself an experienced professional with numerous years of delivering results, collaborating effectively, and driving success in multiple industries.
I am a strategic thinker with strong analytical and problem-solving skills, who can inspire and motivate cross-functional teams through effective management.
I possess excellent communication skills and the ability to adapt to changing business needs and priorities, and always committed to delivering excellence and making a meaningful impact in any organisation.
Overview
12
12
years of professional experience
Work History
Security Officer
AGS
05.2023 - 12.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
Serco
01.2022 - 02.2023
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched, and resolved customer service issues
- Handled customer inquiries, billing questions, payments, and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Anticipated needs and resolved problems to keep customers happy
- Answered numerous inbound calls each day to handle various concerns
- Built trusting relationship with customers to better understand needs
- Delivered fast and friendly service regarding questions and service complaints
- Engaged with people from different ethnic, cultural and lifestyle backgrounds.
COVID Site Lead
Guarded Medical
01.2022 - 01.2023
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process
- Handled and stored potentially contaminated nasal and oral samples to prevent compromise
- Interpreted and processed on-site-only test data according to RMI documentation requirements
- Assessed vitals while adhering to PPE requirements and other restrictions
- Reported positive and negative response cases according to established protocols and reporting mandates
- Communicated with patients, ensuring that medical information was kept private
- Monitored/handled 20,000+ rapid antigen test and coordinated daily with DHHS
- Managed staff breaks
- Enforced strict infection control and made sure staff were wearing appropriate PPE to DHHS standard.
Tester
Melbourne Pathology | COVID
01.2021 - 01.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise
- Assisted pathology team with skilled analyses by preparing tissue samples
- Assisted with safe transfusions by conducting tests
- Assessed vitals while adhering to PPE requirements and other restrictions
- Adhered to strict government infection control and managed appropriate PPE at all time
- Dealt with 2000+ patients daily
Menzies Baggage Service Agent/Passenger Service Agent
Menzies Aviation
01.2019 - 01.2021
- Greeted passengers in claim area and helped retrieve luggage daily
- Updated records when lost, delayed, or pilfered bags were found
- Processed and secured hundreds unclaimed baggage daily
- Fielded customer complaints and comments about baggage services
- Announced flight status updates and information about gate changes over PA system
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries
- Checked in luggage and confirmed all carry-on items to meet federal guidelines.
Passenger Service Agent
Dnata
01.2018 - 01.2019
- Fielded customer complaints and comments about baggage services
- Greeted passengers in claim area and helped retrieve luggage
- Processed and secured unclaimed luggage
- Updated records when lost, delayed, or pilfered bags were found
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Crew Member
McDonalds
01.2013 - 01.2015
Education
Diploma - Nursing
Bendigo Kangan Institute
VIC01-2024
CPP20218 - Certificate 2 in Security Operations -
Select Security Training Academy
VIC01.2023
Skills
- Excellent written and verbal communication
- Outstanding delivery
- Excellent organisation and time-management
- Proven leadership
- Attention to detail
- Ability to multitask
- Strong initiative, flexibility, and adaptability
- Self-motivated
- Able to problem solve in high-stress situations
- Confident and able to communicate ideas effectively
- Excellent work ethic
- Empathetic
Additional Information
- Australian Drivers Licence Australian Citizen
- NDIS Check | Current
- First Aid | Current
- Voluntary Working With Children's Check | Current
- Private Security Individual Licence | Current
Timeline
Security Officer
AGS
05.2023 - 12.2024
Customer Service Representative
Serco
01.2022 - 02.2023
COVID Site Lead
Guarded Medical
01.2022 - 01.2023
Tester
Melbourne Pathology | COVID
01.2021 - 01.2022
Menzies Baggage Service Agent/Passenger Service Agent
Menzies Aviation
01.2019 - 01.2021
Passenger Service Agent
Dnata
01.2018 - 01.2019
Crew Member
McDonalds
01.2013 - 01.2015
Diploma - Nursing
Bendigo Kangan Institute
CPP20218 - Certificate 2 in Security Operations -
Select Security Training Academy
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