Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jason Lee Nguyen

Shailer Park,QLD

Summary

Leaving the family business to pursue new opportunities, grow my skill set, and continue developing myself for the future. A friendly, reliable, and dedicated customer service professional with over 10 years of experience in retail and customer relations. Skilled in conflict resolution, upselling, and delivering positive customer experiences, while consistently maintaining high service standards under pressure. Recognized for strong interpersonal skills, adaptability, and a genuine commitment to helping others. Previous background includes hospitality and event services, providing a well-rounded foundation in customer-focused industries.

Overview

14
14
years of professional experience

Work History

Retail Store Assistant Manager

Freechoice Tobacconist
Woodridge, QLD
01.2019 - 08.2025
  • Oversaw inventory control, cash management, and store opening and closing procedures.
  • Executed routine inventory checks to ensure accurate stock levels.
  • Managed wholesale operations and coordinated deliveries efficiently.
  • Emphasized results-driven approach to enhance overall operational effectiveness.

Retail Store Assistant Manager

Smith Express
Woodridge, QLD
01.2016 - 08.2025
  • Managed inventory, cash control, and opening/closing procedures efficiently in a family-run business.
  • Assisted with hiring, training, and mentoring of new staff members.
  • Successfully led store employees in a fast-paced environment through proactive communication and feedback.
  • Oversaw store organization, maintenance, and purchasing functions to ensure operational excellence.
  • Conducted routine store inventories to maintain stock accuracy.

Voluntary Work

Indulgence Table
01.2018 - 01.2019
  • Coordinated event setup and teardown to ensure smooth operations.
  • Participated in voluntary work initiatives to support community engagement.

Contractor

Housing Engineers
01.2017 - 01.2018
  • Created, printed, and modified drawings in AutoCAD.
  • Developed CAD drawings from hand sketches, verbal instructions, and site visits.
  • Interpreted technical drawings, schematics and computer-generated reports to revise CAD drawings.
  • Calculated dimensions and allowances with accurate precision for project specifications.
  • Used computer-aided design software to prepare blueprints and schematics.

Caxton St Catering

GOMA, River Cafe
South Brisbane, QLD
09.2011 - 11.2011
  • Delivered exceptional front of house services to enhance guest experiences.
  • Provided customer service support to address inquiries and resolve issues promptly.
  • Executed dish washing and cleaning tasks to maintain hygiene standards.
  • Performed closing routine to ensure operational readiness for next day.
  • Coordinated night social events, creating engaging atmospheres for attendees.

Education

Responsible Service of Alcohol -

Galaxy Training Australia
Brisbane QLD
08.2025

Year 12 Completion -

Mabel Park State High
Slacks Creek, QLD
11.2010

Skills

  • Customer service and relations
  • Cash handling and register balancing
  • Retail management
  • Public speaking
  • Eagerness to learn

References

  • Sarah Blundell, 0455 687 000
  • Jason Pham, 0460 576 971
  • Mia Sisalio, 0431 777 025

Timeline

Retail Store Assistant Manager

Freechoice Tobacconist
01.2019 - 08.2025

Voluntary Work

Indulgence Table
01.2018 - 01.2019

Contractor

Housing Engineers
01.2017 - 01.2018

Retail Store Assistant Manager

Smith Express
01.2016 - 08.2025

Caxton St Catering

GOMA, River Cafe
09.2011 - 11.2011

Responsible Service of Alcohol -

Galaxy Training Australia

Year 12 Completion -

Mabel Park State High

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Jason Lee Nguyen