Basmeet Kaur
Pakenham,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Starmit
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Administrative Assistant
Titan Trade Centre
06.2023 - 02.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operations Officer
VFS Global Services
06.2022 - 02.2023
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Conducted regular audits to maintain quality standards across all operations departments.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Implemented processes that simplified procedures and reduced average processing time.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Educational Consultant
English Wise
04.2020 - 04.2021
- Enhanced curriculum development by incorporating innovative teaching techniques and resources.
- Increased student engagement by implementing project-based learning activities.
- Assisted in the creation of individualized education plans for students with diverse needs.
- Collaborated with colleagues to develop interdisciplinary units that promoted cross-curricular connections.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Collaborated with administrators to determine course objectives.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Education
Bachelor of Arts -
Delhi University
Delhi, India04.2013
Skills
- Policy and Procedure Modification
- Customer Service Process Improvement
- Office Supplies and Inventory
- Database Administration
- Credit and Collections
- Meeting Support
- Inquiry Requests
- Workflow Planning
- Document Control
- Greeting Visitors
- Appointment Booking
- Reporting Proficiency
- Marketing Initiatives
- Business Policies and Procedures
- Customer Support Needs Assessment
- Staff Meetings
- Salesforce CRM knowledge
Certification
- Diploma in Real estate
- Diploma in Leadership & Management
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Starmit
03.2024 - 11.2024
Administrative Assistant
Titan Trade Centre
06.2023 - 02.2024
Operations Officer
VFS Global Services
06.2022 - 02.2023
Educational Consultant
English Wise
04.2020 - 04.2021
Bachelor of Arts -
Delhi University
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