Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
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Jaspall Singh

Jaspall Singh

Sydney,Australia

Summary

Senior executive with over 25 years of experience leading global supply chain automation and operations initiatives across FMCG, Retail, 3PL, and B2B/B2C sectors. Proven track record in delivering large-scale projects ($2M–$50M+), optimizing business outcomes through strategic planning, and guiding cross-functional teams to exceed performance targets. Expert in stakeholder engagement, risk mitigation, and operational excellence with a global mindset and strong execution capability.

Overview

23
23
years of professional experience

Work History

Director of Operations APAC

Kardex, APAC
05.2024 - Current
  • Regional senior management of an integrated logistics solutions for warehouses and distribution centres responsible for operation APAC wide. Established the operational teams across the region within a year and successfully delivered projects in Thailand, New Zealand, Sydney and Philippines. Strategised regional and global initiatives for software, team structure, operational and service processes aligned with the business vision. Applied lean business development strategies in focus sub-regions such as ANZ, SEA and East Asia in preparation for aggressive business growth. Ultimately responsible for the forecasted revenue and gross margin targets by guiding the team in the execution of projects meeting their targets. Chair project governance of project progress meeting financial targets.
  • Planned and established operations team within APAC covering project implementation and customer service.
  • Selected as a leader for global initiatives to establish global collaboration to define standards working with cross-functional teams.
  • Drove global software strategy and defined regional strategy to support the growth in APAC.
  • Strengthened and defined APAC software direction from an existing partnership with a software house in India.
  • Streamlined the complex internal structure to maximise the collaboration between various departments.

Head of Solution Execution Department – Project Realisation

Swisslog, Australia
05.2018 - 04.2024
  • Senior manager for a global provider of integrated logistics solutions for warehouses and distribution centers. Lead the Solutions Execution department responsible for realising and delivery of intralogistics automation projects for a range of industries including FMCG, B2B/B2C, 3PL within Australia and New Zealand. Steering portfolio of projects taking over from Sales, executing the projects (from $2mil to more than $50mil) as designed meeting commercial obligations and handing-over to Customer Service. Oversee a team of general contracting project directors/managers, engineers, controls and the software department lead by respective managers. Ultimately responsible for meeting/exceeding the budgeted revenue and gross margin targets by guiding the team that the projects meet technical, schedule and financial targets. Chair monthly project governance assessing project progress meeting financial targets.
  • Initiates and executes strategic targets aligned with company strategies to meet local and global objectives in focus areas such as project management, cost of poor quality, people development and product roadmap and successful delivery of projects.
  • Intervene to support project leaders in decision making process in managing high risks matters including stakeholder management internally, supplier and customer.
  • Proactively established out-of-box strategy and execution plan to mitigate environmental risk affecting resources and project deliveries resulting in minimal impact and successful completion of critical projects e.g. CCEP Australia and NZ, Linfox, Lion Brewery, Bevchain and Jaycar.
  • Work hand in hand with sales and consultancy in providing accurate estimates, workable schedule and critical input on concept/design and contractual documentation that forms for overall sales proposal.
  • Collaborate with the human resource department on people development initiatives from career progression to personal development via internal and external training.
  • Support and mentor on business as usual related matters specifically on subject matter expertise such as customer communication, systems integration and project escalations.
  • Lead and strategise negotiations with customers to achieve mutual goals in commercial disputes and technical performance topics.
  • Successfully closed off bleeding projects aligned with company strategy via focused initiatives and firm negotiations.

Head of Software Realisation Department

Swisslog, Australia
08.2016 - 04.2018
  • Member of extended management team responsible to monitor and control all software projects within ANZ region by ensuring that regular software project reviews managing risks and problems are identified early and attended to. Regular updates of the capacity plan and review with the Software Project Managers. Software Realisation Costs Centre budgeting and maintaining the contact with Global Product Centre as well as with the Heads of SW Realisation of the other regions are further key tasks of the position holder.
  • Successfully built one of the best software teams globally in Swisslog capable of implementing and delivering complex software customisation with solid knowledge and experience of standard product and processes.
  • Support sales and system design in the estimation, local and divisional design, risk and financial reviews.
  • Develop and deliver software documentation responses for RFQ / RFI as part of pre-sales activity. Plan and perform sales presentations from mid to high management customer teams demonstrating software and process aspects of the proposal/solution.
  • Acted as key member of the software management team to achieve global alignment to standardise workflow, quality and development processes establishing well-structured and regimented platforms supported with measurable KPIs with proven outcomes of projects.
  • Ownership of local software process and quality aligned with and governed by a global quality management team ensuring software delivery meeting the standardised KPIs.
  • Maintain constant communication with counterparts globally to align the processes and software strategy to build competent and motivated teams delivering high quality projects efficiently.

Software Project Manager / Solutions Architect, Software Realisation Department

Swisslog, Australia
10.2013 - 07.2016
  • Experienced intralogistics project manager successfully delivered various successful projects within timeline and budget and smooth go-lives. Seasoned pre-sales solutions architect providing valuable input in the sales phase towards workable solutions meeting customers requirements and internal targets.
  • Oversaw the successful completion from software sales, execution and integration of top attention projects in the company for Tesla at Fremont, California USA, automating the delivery of General Assembly and Body in White parts for the Model-3 production lines.
  • Participated and led global collaborations in streamlining sales and software processes within Swisslog.
  • Report into higher management internally and the customer steering committee providing the project status update.
  • Delivered sales estimates and documentations as part of sales proposal leading to successful sale.

Senior Analyst / Technical Team Lead, Software Realisation Department

Swisslog, Australia
07.2006 - 09.2013
  • Responsible for technical project lead from design, development, testing to on-site commissioning and go-live activities.
  • Lead various workshops to develop accurate functional specification meeting customer requirements representing Swisslog software team.
  • Revamped bespoke solutions to standardised products with Swisslog’s Warehouse Management system.
  • Designed, developed and integrated complex modules to meet system performances meeting contractual obligations.

Software Engineer/Team Lead, Software Realisation

Swisslog, Malaysia
05.2002 - 06.2006

Education

Bachelor of Science (Honours) - Computing & Software Engineering

OXFORD BROOKES UNIVERSITY
07.1997

Skills

  • Strategic Operations Leadership
  • Logistics Automation & Integration
  • P&L, Budgeting & Cost Control
  • Project & Program Management (PMO)
  • Global Stakeholder Engagement
  • Team Building & Mentorship
  • Commercial Negotiation
  • Change & Risk Management

Highlights

  • Acted as key member of the software management team to achieve global alignment to standardise workflow, quality and development processes establishing well-structured and regimented platforms supported with measurable KPIs with proven outcomes of projects. Proactively established out-of-box strategy and execution plan to mitigate unprecedented environmental risk affecting resources and project deliveries resulting in minimal impact and successful completion of critical projects e.g. Linfox, Lion Brewery, CATCH, Bevchain and Jaycar.
  • Led companywide strategic initiative that successfully streamlined the cross-functional operations and functions targeting reduction cost of poor quality acquired from rapid lessons learned process.
  • Successfully established one of the best software teams globally in Swisslog capable of implementing and delivering complex software customisation with solid knowledge and experience of standard product and processes.
  • Successfully negotiated to reach a mutual agreement with customers on challenging topics such as technical performances and commercial disputes.
  • Oversaw the successful completion from software sales and consultancy, execution and integration of top attention projects in the company for Tesla (Model 3 Rollout) at Fremont, California USA, automating the delivery of General Assembly and Body in White parts for the Model-3 production lines.
  • Successfully developed an autonomous team in a short period of 1 year capable of delivering projects in APAC, a newly established business stream with high ambitions and financial targets.
  • Drove and led global initiatives in a growing business to achieve global standardisation of processes and software strategy.
  • Spearheaded regional and global business and strategic initiatives.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Malay
Native or Bilingual
Hindi
Limited Working
Indonesian
Limited Working
Tamil
Elementary

Timeline

Director of Operations APAC

Kardex, APAC
05.2024 - Current

Head of Solution Execution Department – Project Realisation

Swisslog, Australia
05.2018 - 04.2024

Head of Software Realisation Department

Swisslog, Australia
08.2016 - 04.2018

Software Project Manager / Solutions Architect, Software Realisation Department

Swisslog, Australia
10.2013 - 07.2016

Senior Analyst / Technical Team Lead, Software Realisation Department

Swisslog, Australia
07.2006 - 09.2013

Software Engineer/Team Lead, Software Realisation

Swisslog, Malaysia
05.2002 - 06.2006

Bachelor of Science (Honours) - Computing & Software Engineering

OXFORD BROOKES UNIVERSITY

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Jaspall Singh