Suzanne Scobie
Kiama Downs,NSW
Summary
Results- driven and adaptable professional with a proven tack record in depth investigation and review of property related matters. Possessing a strong work ethic, exceptional critical thinking skills, and an unwavering commitment to integrity and transparency. Adept at guiding organisational change initiatives, fostering positive team dynamics, and ensuring ethical conduct. Eager to bring my experience and skills to the role of Senior Inspector to drive successful transformations and contribute to a positive and collaborative workplace environment.
Overview
23
23
years of professional experience
Work History
Operations Support Officer, EDR Compliance
DCS RNSW D&G
Wollongong, NSW
01.2024 - Current
- Undertake audit analysis of information from various agencies to determine compliance action and negotiate with clients/representatives on a range of audit issues.
- Providing timely and consistent client service by accurately administrating legislation and maintaining performance standards.
- Process multiple categories of work and prioritise tasks to meet the client and business needs.
- Assess and process documents and returns to determine and confirm state tax liabilities and entitlements to grants.
- Deliver team and business unit key performance indicators.
Operations Support Officer, Duties
DCS RNSW
Wollongong, Nsw
08.2023 - 01.2024
- Provide processing and technical advice to clients for the collection of revenue for the state.
- Assess and process documents and returns to determine and confirm state tax liabilities and entitlements to grants.
- Maintain knowledge of state tax legislation, polices, procedures and business rules to ensure consistency of advice to clients.
- Process multiple categories of work and priorities tasks to meet the clients and business needs.
- Deliver team and business unit key proformance indicators.
- Provide phone correspondence services to support operation business requirements.
- Promote high customer service satisfaction by resolving problems with knowledgeable and friendly service.
- Display strong telephone etiquette, effectively handling difficult calls.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
Senior Property Manager
Ray White Kiama
Kiama, NSW
10.2020 - 07.2023
- Collected rent from tenants, paid bills and forecasted annual budget for Ray White Kiama.
- Collected and maintained careful records of rental payments.
- Oversaw daily operations, maintenance and administration of various properties.
- Fostered good working relationships with owners, residents and Directors.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Monitored infrastructure and building expenses and reviewed and approved invoices.
- Established and implemented leasing goals while managing effective lease expiration program.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Investigate, review, negotiate and prepare for NCAT attendance on behalf of the stakeholder.
- Developed and implemented strategic plan for property management.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Negotiated with outside contractors to obtain reasonable fees for maintenance work.
- Supervised and coordinated work of Property Managers to optimize productivity and enhance results.
- Prepared detailed budgets and reports on financial conditions of residential and commercial properties.
- Recommended clarifications and changes in program policies to the Directors.
Proprietor
Three Brothers Kiama
Kiama, NSW
07.2018 - 10.2020
- Built and enhanced relationships with clients to boost revenue.
- Managed organizational budget and finances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed business objectives and strategies to define goals and methods for achievement.
- Hired, supervised and mentored 20 talented employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Approved and processed payroll and required documentation to deliver employee pay on time.
- Determined marketing direction and oversaw advertising activities such as social media.
- Tracked and measured success by accounting software reporting.
Licenced Real Estate Agent
Ray White Kiama
Kiama, NSW
12.2017 - 10.2020
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Counseled new buyers to enhance sales opportunities.
- Ensure adherence of leases and contracts.
- Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.
- Scheduled home viewings with potential buyers.
- Maintained current and accurate CRM database of prospective customers.
- Researched and determined competitive market price.
- Generated list of properties to meet specific client needs.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Senior Holiday Property Manager
Ray White Kiama
Kiama, NSW
04.2015 - 12.2017
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Collected and maintained careful records of rental payments.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Oversaw daily operations, maintenance and administration of various properties.
- Fostered good working relationships with owners, residents and employees.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Liaised between company and owners to address and remedy ongoing concerns.
Relief Business Development Coordinator
Belmond
Asia Pacific
09.2014 - 04.2015
- Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled.
- Maintained records to orchestrate event details, customer requests and billing information.
- Met clerical needs by making phone calls, replying to emails and data entry.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Worked with the Director of Sales and Marketing Asia Pacific on a maternity relief position to coordinate marketing activities focused on successful promotion of Belmond Road Show.
Relief Tourism Manager
Kiama Tourism
Kiama, NSW
07.2013 - 09.2014
- Interviewed, hired and trained new employees and volunteers.
- Collaborated with staff and volunteers to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented and enforced policies and procedures by coordinating with Board Directors, Stakeholders, coaching employees and overseeing staff activity.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Developed reports to outline project status, budget data and other information.
- Worked closely with the Board of Directors and Stakeholders to guide budget planning.
- Development and production in conjunction with marketing professionals of the Kiama Visitor Guide and the New Years Eve Fireworks.
- Competition of the Governance Review and Operational Audit and implemented recommendations.
Proprietor
Chachis Restaurant
Kiama, NSW
07.2001 - 04.2013
- Set pricing structures according to market analytics and emerging trends.
- Business start up, establishing plans, sourcing funding and hiring team members.
- Established and maintained number of lucrative partnerships with vendors and suppliers, enabling best pricing.
- Supervised employees and provided onsite training and continuing education to staff.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Class 2 Property Stock And Business Agent Licence - Real Estate
Think Real Estate
Sydney2021
Certificate IV - Training And Assesment
Upskill Kiama
Kiama2013
Certificate IV - Hospitality And Administration Management
Tafe
Illawarra2012
Skills
- Collection management proficiency
- Presentation skills
- Supervision and team management
- Time management
- Relationship building and customer relations
- CRM and office management software
- Training and development
- Scheduling and calendar management
- Data and correspondence management
- Integrity and transparency
- Critical thinking with a strong work ethic
- Property Stock Agents Act 1997 & Duties Act 1997
- NCAT investigation, preparation and attendance
- Fair Trading Real Estate Rules of Conduct
- Month-end documentation
- Negotiations and conflict resolution expert
- Policy and procedure development
- Investor and asset management
- Legislation risk management
- Task prioritization
- Project and event coordination
- Business development support
- Verbal and written communication
- Leadership and people development
Timeline
Operations Support Officer, EDR Compliance
DCS RNSW D&G
01.2024 - Current
Operations Support Officer, Duties
DCS RNSW
08.2023 - 01.2024
Senior Property Manager
Ray White Kiama
10.2020 - 07.2023
Proprietor
Three Brothers Kiama
07.2018 - 10.2020
Licenced Real Estate Agent
Ray White Kiama
12.2017 - 10.2020
Senior Holiday Property Manager
Ray White Kiama
04.2015 - 12.2017
Relief Business Development Coordinator
Belmond
09.2014 - 04.2015
Relief Tourism Manager
Kiama Tourism
07.2013 - 09.2014
Proprietor
Chachis Restaurant
07.2001 - 04.2013
Class 2 Property Stock And Business Agent Licence - Real Estate
Think Real Estate
Certificate IV - Training And Assesment
Upskill Kiama
Certificate IV - Hospitality And Administration Management
Tafe