Jasper Stringer
Sunshine Coast,QLD
Summary
Caring Support Worker offering case management and expertise quickly building trust and rapport with clients from diverse situations. Highly adept at case planning and diagnosis management. Committed to achieving high-quality care for clients and families. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
Autism and Beyond
Sunshine Coast, Qld
08.2022 - Current
- Resolved complex and escalated support issues.
- Reported concerns and recommendations from clients to senior management.
- Organised leisure activities for clients in the community.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Consulted with clients and their families to gather and define requirements.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Supported clients' social, physical and emotional needs to help integrate into local community.
Assistant Manager
Subway
Sunshine Coast, QLD
12.2019 - 11.2023
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Oversaw daily operations, maintenance and administration of various properties.
Hospitality Worker
Chips and Co
Sunshine Coast, QLD
02.2018 - 01.2019
- Welcomed customers to property and offered immediate assistance with needs
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Provided highest quality customer service standards by anticipating customer needs
- Set and confirmed reservations for guests in person and by phone
- Provided personable service to improve customer service ratings.
Education
QCE Certificate -
Nambour Christian College
11.2020
Skills
- Product and Service Knowledge
- Team Building
- Employee Coaching and Motivation
- Problem Resolution
- Goal Setting
- Work Planning and Prioritization
- Staff Training
- Team Leadership
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Clean Driving Record
- Experienced With Neuro-Atypical Patients
- Quality Assurance
- Customer Service
- Continuous Improvement
- Patient-Centered Care
- Life Skills Development
Certification
Blue Card (as of April 2022) - CPR and First Aid Certificate - Cert 3 in Hospitality
References
Nyssa Condon - Former Support Work Client's Mother - 0401644476
Timeline
Support Worker
Autism and Beyond
08.2022 - Current
Assistant Manager
Subway
12.2019 - 11.2023
Hospitality Worker
Chips and Co
02.2018 - 01.2019
QCE Certificate -
Nambour Christian College
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