Jasper Williams

Key Responsibilities:

• Advised clients, brokers, and account management staff on professional indemnity and other claims within designated portfolio.
• Managed claims lifecycle in adherence to Gallagher's policies and service standards, ensuring efficient claim resolution.
• Established effective communication channels with clients, insurers, and service providers to address inquiries and expedite claim processes.
• Interpreted complex policy wordings to assess coverage and optimise claim outcomes.
• Orchestrated proactive claim management strategies, facilitating insurer authorisation and ensuring timely progress payments.
• Maintained meticulous claims diary management and documentation, consistently meeting service level agreements.
• Generated and followed up on claims correspondence, ensuring clarity and accuracy.
• Collaborated with my Claims Manager and Team Leader to develop structured solutions for claims management issues.
• Contributed to team development through knowledge sharing and participation in internal and external training programs.
• Fostered relationships with key stakeholders including Branch Managers, Brokers, and Insurers to enhance service delivery and client satisfaction.
• Actively supported Claims Preparation Services (CPS) team by identifying potential claims opportunities.

Key Skills and Competencies:

• Organisational Agility: Effectively managed workload and competing deadlines in a dynamic environment.
• Communication Excellence: Demonstrated proficiency in verbal, written, and interpersonal communication to manage stakeholder expectations effectively.

Achievements:

• Successfully transitioned into financial lines and professional indemnity claims management role, demonstrating rapid acquisition of specialised knowledge.
• Consistently met or exceeded service level agreements for claim resolution and client satisfaction.
• Waived excess for clients, enhancing client satisfaction and loyalty.
• Advocated for clients to receive larger settlements, demonstrating negotiation skills and commitment to client interests.
• Overturned declined claims, ensuring fair claim outcomes and building client rapport.
• Received positive feedback from clients and stakeholders for effective communication and resolution of complex claims issues.
• Technical Expertise: Developed a strong understanding of professional indemnity insurance and applied business acumen to negotiate favourable outcomes for clients.
• Client Focus: Prioritised client needs and consistently delivered high-quality service in claims management.
• Team Collaboration: Supported team efforts and promoted a culture of collaboration and continuous improvement.
• Results Orientation: Drove results through innovation, accountability, and a commitment to delivering client excellence.

• Analysed statutory and case law to prepare detailed reports for senior legal staff
• Handled civil litigation support for litigation cases, including discovery, briefing and research
• Gathered and analysed research data covering decisions, codes and statues
• Prepared briefs for debt recovery cases
• Created logical presentations of legal arguments in professional, error-free writing.

• Checked-in guests and made guest bookings such as arranging wine tours
• Responded to inbound and outbound emails and phone calls
• Represented company with impeccable appearance and professional demeanor
• Parked guest vehicles according to company protocol
• Met and exceeded guest requests.

• Wrote draft judgments for Magistrate's and proof read court documents
• Coordinated incoming and outgoing communications by email
• Handled data entry, file management and other clerical work with minimal oversight
• Delivered on project goals and consistently exceeded expectations by going above and beyond task requirements
• Conducted legal research for members of the CAA.