Jaspreet Kaur
Bungarribee,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Megabites Kebab & Chargrill & Pizza
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Chef
Three Beans Warringah Mall
03.2020 - 12.2022
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Followed recipes and instructions to achieve quality and presentation standards.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Maintained composure and work quality while under stress.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Education
Certificate III And IV in Cookery
Carrick Institute
Sydney, NSW2022
Bachelor of Arts -
Punjab University
Punjab, India03.2016
Skills
- Sandwich Preparation
- Safe Food Handling Practices
- Hospitality Service Expertise
- Account Updating
- Complaint Resolution
- Report Generation
- Information Security
- Opening and Closing Duties
Timeline
Customer Service Representative
Megabites Kebab & Chargrill & Pizza
04.2023 - Current
Chef
Three Beans Warringah Mall
03.2020 - 12.2022
Certificate III And IV in Cookery
Carrick Institute
Bachelor of Arts -
Punjab University
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