Jaspreet Kaur

• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Managing budget and work sessions for the clients.
• Keeping all the records and reports up to date.
• Direct reporting to duty line manager.
• Online trainings and education to update knowledge & skills.
• Supporting clients emotional and mental wellbeing.

- Provided exceptional front desk customer service, serving as the primary point of contact for inquiries and reservations via phone calls and in-person interactions.

- Demonstrated attentiveness and professionalism in addressing customer queries and resolving reservation issues promptly and effectively, ensuring high levels of customer satisfaction and loyalty.

- Implemented proactive measures to maintain customer loyalty, including swift resolution of complaints and service issues, fostering positive relationships with clients.

- Managed administrative tasks and maintained accurate logs of staff and drivers, ensuring seamless coordination and efficient operations.

- Conducted after-hours monitoring via phone calls or online platforms, ensuring timely responses to any emergencies or urgent inquiries, maintaining the company's commitment to reliability and customer support.

• 
  
• - Provided compassionate assistance to clients in their day-to-day activities, fostering their independence and well-being.
• - Delivered mental health and social support, cultivating a nurturing and supportive environment for clients to thrive.
• - Acted as a companion to clients, offering emotional support and companionship to enhance their quality of life.
• - Safely escorted clients to various appointments and social outings using assigned vehicles, ensuring their comfort and safety throughout the journey.
• - Diligently monitored and reported any changes in client needs, facilitating timely adjustments to the care plan to meet evolving requirements.
• - Conducted comprehensive risk assessments and evaluations to identify potential hazards and implement preventative measures, ensuring the safety and security of clients at all times.

• Shadowed workers from various sectors throughout the first week including outreach team, Transport and Contact, Residential and Intake.
• Selected contact, Transport and Support Team to specialise in and learnt about facilitating Contact meetings,Case notes taking, preparation of reports, and youth behaviour development.
• Organising group activities and therapies for youth and join them during activities to make them more confident and engaged.

• 150 Hours of First Placements.
• Volunteering and supporting EMFA (Emergency and Financial Aid) in packing, preparing, and distributing Christmas hampers for the disadvantaged members of the community.
• Preparing food package to deliver into community and organising food pantry.
• Worked on grants for ADRA organisations for women’s day.

• 
  
• - Provided compassionate assistance to residents with Activities of Daily Living (ADLs), including personal hygiene, grooming, and mobility support, promoting their comfort and dignity.
• - Conducted comprehensive assessments to identify and address potential risks to residents' physical and mental health, ensuring a safe and secure environment.
• - Offered emotional and social support to residents, fostering a sense of connection and well-being within the aged care community.
• - Organized and facilitated group activities to promote social engagement and cognitive stimulation, enhancing residents' overall quality of life.
• - Collaborated closely with Multidisciplinary Teams (MDT) and family members to develop and implement individualized care plans tailored to residents' needs and preferences.
• - Monitored and ensured residents' adequate nutritional intake, coordinating with dietary staff to accommodate dietary restrictions and preferences, promoting overall health and well-being.