Jaspreet Kaur
Quakers Hill,NSW
Summary
Detail-oriented and motivated process analyst with a strong foundation in process mapping, data analysis, and performance improvement. Collaborative and skilled in working with cross-functional teams, possesses excellent communication and interpersonal skills. Ability to engage stakeholders ensures seamless execution of process improvements.
Overview
11
11
years of professional experience
Work History
Process Analyst
Trinity Tech pty ltd
09.2023 - Current
- Collaborated with stakeholders to document and map business processes
- Created detailed flowcharts and diagrams that ensured a clear understanding of workflows across departments
- Played a key role in gathering and analyzing data to identify inefficiencies in business processes
- Contributed to identifying opportunities for streamlining processes and enhancing efficiency
- Supported the IT Strategy and Planning team by ensuring that business process changes were aligned with technical solutions
- Assisted in the deployment of new systems, leveraging Agile methodologies to improve operational effectiveness
- Worked closely with software development teams to ensure that both functional and non-functional requirements of business processes were met through custom software solutions
- Maintained effective communication with key stakeholders across multiple departments
- Contributed to tracking the performance of newly implemented processes and systems
- Provided ongoing support during process upgrades and system changes
Product Operator
ResMed
06.2022 - 04.2023
- Operate and monitor production machinery and equipment
- Inspect and test products for quality assurance
- Maintain accurate production records and logs
- Collaborate with team members to meet production goals
- Report production issues and delays to supervisors
- Assist in training new operators and ensure proper handling and storage of materials and products
Pick Packer
Box Divvy
06.2020 - 11.2021
- Pick item from storage and pack according to the customer order sheet.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Intern
ITnetfix Australia
02.2021 - 04.2021
- Provide first-level support to end-users for hardware and software issues.
- Troubleshooting
- Monitor and respond to help desk tickets; document requests and resolutions.
- Assist in updating and installing software.
- Manage user accounts and participate in on-going projects.
Customer Service
Pizza Hut
11.2016 - 10.2017
- Take orders and provide menu information, and handle inquiries
- Prepare orders and pizza dough
- Cook pizzas and other menu items while ensuring food safety
Intern
IQBri Telecom Pvt. Ltd
01.2014 - 06.2014
- Key subject: RF optimization, Optical Fiber, 1G-5G network.
Education
Advanced Diploma of Leadership and Management -
Greenwich College
Sydney, NSW07.2024
Diploma of Leadership and Management -
Greenwich College
Sydney, NSW05.2023
Professional year -
Australian Computer Society
Sydney, NSW05.2021
Master of Information Systems -
University of Southern Queensland
Sydney, NSW11.2019
Master of Business Administration (Extended) -
University of Sunshine Coast
Sydney, NSW06.2017
Bachelors in Electronics and Communication Engineering -
Punjab Technical University
LCET06.2014
Skills
- MS Word, Excel, powerpoint
- WordPress
- Project Management
- C, C, HTML
- Tableau
- Rapid Miner
- Power BI
- Process Documentation
- Reporting skills
- Workflow Analysis
- Requirements Gathering
- Stakeholder Management
- Root Cause Analysis
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Organizational Skills
- Analytical Thinking
Timeline
Process Analyst
Trinity Tech pty ltd
09.2023 - Current
Product Operator
ResMed
06.2022 - 04.2023
Intern
ITnetfix Australia
02.2021 - 04.2021
Pick Packer
Box Divvy
06.2020 - 11.2021
Customer Service
Pizza Hut
11.2016 - 10.2017
Intern
IQBri Telecom Pvt. Ltd
01.2014 - 06.2014
Advanced Diploma of Leadership and Management -
Greenwich College
Diploma of Leadership and Management -
Greenwich College
Professional year -
Australian Computer Society
Master of Information Systems -
University of Southern Queensland
Master of Business Administration (Extended) -
University of Sunshine Coast
Bachelors in Electronics and Communication Engineering -
Punjab Technical University
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