Summary
Overview
Work History
Education
Skills
References
Contact
Timeline
Generic

Jaspreet Kaur

Donnybrook,VIC

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized Administrator with 7 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Administrative Officer

NSM FOODS
02.2020 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, prepared, and delivered reports to various departments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained and supervised employees on office policies and procedures.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Horticulturist

WE OWN A BANANA’S
07.2012 - 11.2019
  • Documented plant information and identified plant material to process and maintain accession records.
  • Studied breeding and cultivation of plants and yield crops produced at end of growing season.
  • Operation of packaging and banana post-harvest handling
  • Tagged and labeled plants in nursery to record planting location information.
  • Demonstrated continual positive effort to maintain working relationships with staff, volunteers and management.
  • Coached, counseled and mentored assigned staff to build positive employee relations and document performance.
  • Facilitate the development and implementation of greater use of Information Technology across the orchards, and co-ordinate the training of staff in the use of this technology
  • Assist with the management and co-ordination of trial work
  • Manage the evaluation of orchard conditions to meet all orchard needs and assist with the implementation of the farm programs, maximizing tree growth and crop performance
  • Manage plant growth monitoring and the horticultural program, highlight issues which could improve production and quality and reduce expenses, and where possible introduce changes within the business
  • Adhere to conditions within contracts, permits, licenses and reports and ensure all are being met
  • Ensure all facets of the Farm Training, Occupational Health & Safety/Environment and Quality Assurance are adhered to
  • Perform out of normal hours and weekend work as necessary or as directed by the Farm Manager
  • Identify and evaluate orchard conditions, implement spraying banana and other plants with chemicals to control weed growth, insects, fungus growth and diseases
  • Thinning, weeding and hoeing plantation, and pruning / de-leafing trees
  • Irrigating land for crop growth.

Customer Service

WOOLWORTHS
06.2008 - 04.2012
  • Guiding customers to the items they need
  • Replenishing stock and stock take
  • Check out
  • Store cleaning.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and backed up other customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed working relationships with internal and external customers while assisting with account management duties.

Education

High School Diploma -

(Holmes Institute Cairns Campus)
Cairns, QLD

High School Diploma -

Holmes Institute Cairns Campus
Cairns
08-2012

Skills

  • Procedure Development
  • Documentation and control
  • Proposal Writing
  • Data Acquisition
  • Policy and procedure modification
  • Personnel Management
  • Scheduling appointments
  • Data retrieval systems
  • Training and coaching
  • Relationship Building
  • Document Control
  • Workflow Planning
  • Records Management
  • Credit and collections
  • Office Management
  • Payroll and budgeting
  • Verbal Communication
  • Calendar Management
  • Meeting planning
  • Event Coordination
  • Office record management
  • Customer Relations
  • Scheduling

References

  • Marwinn Bangan, Trainer/ Assessor, VICSEG New Futures Training, 90935180 / 90935179, mbangan@vicsegnewfutures.org.au


Contact

0498 653 103, janjua_jaspreet@yahoo.com

Timeline

Administrative Officer

NSM FOODS
02.2020 - Current

Horticulturist

WE OWN A BANANA’S
07.2012 - 11.2019

Customer Service

WOOLWORTHS
06.2008 - 04.2012

High School Diploma -

(Holmes Institute Cairns Campus)

High School Diploma -

Holmes Institute Cairns Campus
Jaspreet Kaur