Jaspreet Kaur
Mickleham,VIC
Summary
Experienced personal care worker and administrative assistant with strong organisational and interpersonal skills. Over 10 years of combined experience in client care, office coordination, documentation, appointment scheduling and customer support. Very passionate and caring individual striving to Empower and assist others wherever possible, Furthermore takes pride and care in everything I do , always striving to Excel to the best of my ability. A mature and confident person willing to empower Others wherever possible. Honest , reliable and trustworthy. Committed and punctual at all time. Loves applying the “person centred approach “ with Dignity and respect at all times.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Calvary
Melbourn , Victoria
05.2024 - Current
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Provided emotional support for terminally ill patients and their families.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supported bathing, dressing and personal care needs.
Personal Care Assistant
HCP agency
Melbourn , Vic
02.2020 - Current
- Assisted clients with daily living activities and personal hygiene.
- Supported clients in meal preparation and nutrition management.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Personal Support Worker
Arcare
Melbourn , Victoria
02.2021 - 05.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support to clients who were feeling overwhelmed or anxious about their health condition or life circumstances.
- Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
- Offered emotional support during difficult times by listening attentively without judgment.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Office Support Assistant
Quality care
10.2019 - 07.2022
- Organized and maintained office files.
- Prepared outgoing mail by drafting correspondence, securing parcels.
- Updated contact lists on internal systems and communicated any changes to relevant personnel.
- Assisted with onboarding new employees by providing orientation materials and scheduling introductions with other staff members.
- Inputted data into computer databases using Microsoft Office applications such as Excel, Word and PowerPoint.
- Scheduled appointments, meetings and travel arrangements for management team members.
- Operated office equipment such as computers, printers, copiers and scanners.
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
- Greeted visitors, ascertained nature of business and announced visitors to appropriate personnel.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Maintained records of employee attendance, holidays and sick leave.
- Supported the HR team in preparing documentation associated with hiring processes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Greeted guests and vendors to assist in navigating
- Creating, modifying and deleting employee profiles in the database.
- Updating employee files regularly with new documents or forms received from the staff.
- Providing support for other HR activities such as training programs, disciplinary actions.
Customer Service Manager
Amazon
Sydney , Sydney
01.2018 - 03.2020
- Managed customer service team to enhance service quality and efficiency.
- Developed training programs to improve staff performance and product knowledge.
- Resolved customer inquiries across multiple channels, ensuring timely support.
Education
MBA - Human Resources Management
LPU ( India)
Chandigarh 09-2014
High School Diploma -
Studyin
Melbourne Skills
- Personal care assistance
- Basic caregiving
- Daily living support
- Customer services
- Patient lifting techniques
- Mental health support
- Personal hygiene assistance
- Effective communication
- Problem solving
- Organizational skills
- Office administration
- Report writing
- Client monitoring
- Direct patient care
- Personal hygiene
- Toileting assistance
- Feeding support
- File organization
- Microsoft Office
- Appointment scheduling
- Communication skills
- Document management
- Payroll processing
- File maintenance
References
- Registered nurse
Jagdeep Kaur
Jagdeep.rai@calvarycare.org.au
+61434225514
MandhirRegistered nurse (RN)
Max.mandhir@calvarycare.org.au
+61410640001
Languages
- English
- Punjabi
- Hindi
Personal Information
Date of Birth: 31/12/1987
Courses Certificates
- Certificate 3 individual support/ aged care
- NDIS screening check
- Police check
- Masters in Human Resources
Timeline
Personal Care Assistant
Calvary
05.2024 - Current
Personal Support Worker
Arcare
02.2021 - 05.2024
Personal Care Assistant
HCP agency
02.2020 - Current
Office Support Assistant
Quality care
10.2019 - 07.2022
Customer Service Manager
Amazon
01.2018 - 03.2020
MBA - Human Resources Management
LPU ( India)
High School Diploma -
Studyin