Jaspreet Kaur Chouhan
Melbourne,VIC
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service
Bawarchi restaurant
Moorabin , Vic
11.2017 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Chef
Deera pty ltd restaurant
Melton, Vic
11.2021 - 10.2023
- Planned menus, ordered supplies and managed kitchen staff.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Supervised team members during meal service to ensure accuracy of orders.
- Monitored quality, presentation and quantities of plated food across line.
- Checked quality of food products to meet high standards.
Chef
smika pty ltd
Tarneit , Vic
10.2019 - 08.2022
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Trained new chefs on proper cooking techniques and menu items.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Checked quality of raw materials before use.
- Resolved customer complaints regarding food quality or service issues.
- Stored foods correctly using correct storage containers and labelling systems.
Customer Service Representative
Dosa corner restaurant
Tarneit , Vic
04.2018 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored new employees on procedures and policies to maximize team performance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Certificate - Barista
SCA
Melbourne, VIC02-2022
Advanced diploma in Hospitality
Front Cooking School
Carlton, VIC02-2015
Skills
- Excellent customer service skils
- Member service and support
- Food services management
Timeline
Chef
Deera pty ltd restaurant
11.2021 - 10.2023
Chef
smika pty ltd
10.2019 - 08.2022
Customer Service Representative
Dosa corner restaurant
04.2018 - 09.2019
Customer Service
Bawarchi restaurant
11.2017 - 03.2024
Certificate - Barista
SCA
Advanced diploma in Hospitality
Front Cooking School
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