Jaspreet Kaur Gill
Wiley Park,NSW
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Experienced Night Manager with over one years of experience in TFE Hotels. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Night Manager
TFE Hotels
Hurstville , 2220
12.2021 - Current
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Customer Service Representative
Challenger Services Group
Surry Hills, NSW
11.2016 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of IT - Information Technology
King's Own Institute
Sydney, NSW03.2021
Diploma of Hospitality Management - Hospitality Management
AIBT
Hobart, TAS01.2023
Skills
- Production Streamlining
- Team Goals
- Corporate Social Responsibility
- Scheduling and Coordinating
- Service Quality
- Shift Checklists
- Teamwork Skills
- Accounts Payable and Accounts Receivable
- Staff Training
- Night Auditing
- Cash Register Operations
- Customer Inquiries
- Information Updates
Additional Information
I am a talented, ambitious and hardworking individual, with broad skills and experience in digital and printed marketing, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
Visa Details
Currently I hold Temporary Resident Visa (subclass 485) expiring on 26/06/24.
Working Rights: Unlimited Hours work rights
Timeline
Night Manager
TFE Hotels
12.2021 - Current
Customer Service Representative
Challenger Services Group
11.2016 - 11.2021
Bachelor of IT - Information Technology
King's Own Institute
Diploma of Hospitality Management - Hospitality Management
AIBT
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