Jaspreet Kaur Gill
Mount Gambier,SA
Summary
Team-oriented Bakery Clerk experienced in weighing, packaging and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks. Flexible and organized Restaurant Manager with 1 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Team Member
Woolworths
Millicent, SA
03.2024 - Current
- Received orders from customers and fulfilled them accurately.
- Organized ingredients and supplies for baking tasks.
- Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
- Operated ovens, mixers, grinders and other equipment to bake goods.
- Decorated cakes with icing, writing messages as requested by customers.
- Packaged baked goods for sale in store or delivery.
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
- Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes.
- Monitored temperatures of ovens, freezers, refrigerators and other equipment on a regular basis.
- Assisted in training new team members in bakery operations.
- Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
- Followed health codes and safety regulations when handling food products.
- Provided excellent customer service to all patrons entering the bakery.
- Kept accurate records of product yields, waste amounts, inventory levels.
- Troubleshot issues related to baking processes or equipment malfunctions.
- Participated in weekly tasting sessions for quality control purposes.
- Inspected finished products for quality assurance prior to packaging.
- Resolved customer complaints courteously and efficiently.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Provided excellent customer service to foster satisfaction and loyalty.
- Labeled bakery items by inputting data into digital weighing machine.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Restaurant Manager
Mt Gambier Indian Restaurant
Mount Gambier, SA
02.2023 - 02.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Night Manager
TFE Hotels
Hurstville, NSW
12.2021 - 12.2022
- Monitored security cameras to ensure the safety of customers and employees.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Maintained records of employee attendance, overtime hours, tips received.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Communicated regularly with vendors regarding product availability and pricing information.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Scheduled cleaning and maintenance for rooms and equipment.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Oversaw night audit function and preparation of daily financial reports.
- Covered switchboard and answered calls from guests and upper management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training and teambuilding activities.
Customer Service Representative
Challenger Service Group
Surry Hill, NSW
11.2016 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Diploma - Hospitality Management
AIBT
Hobart, TAS03-2023
Bachelor's Degree - Information Technology
King's Own Institute
Sydney, NSW03-2021
Advanced Diploma - Information Technology
Supreme Business College
Sydney11-2018
Skills
- Supervisory Experience
- Food Quality Standards Hygiene
- Employee Scheduling
- Customer Relations
- Kitchen Support
- Front-Of-House Display Creation
- Wine And Liquor Expertise
- Order Taking
- Taking Orders
- Proficient In Mixology
- Dining Area Maintenance
- Food And Beverage Pairings
- Food Safety Compliance
- Food Service Promotion
- Hospitality
Certification
- RSA
- First Aid
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Bakery Team Member
Woolworths
03.2024 - Current
Restaurant Manager
Mt Gambier Indian Restaurant
02.2023 - 02.2024
Night Manager
TFE Hotels
12.2021 - 12.2022
Customer Service Representative
Challenger Service Group
11.2016 - 11.2021
Diploma - Hospitality Management
AIBT
Bachelor's Degree - Information Technology
King's Own Institute
Advanced Diploma - Information Technology
Supreme Business College
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