Jaspreet Kaur Brar Brar
Bonner,ACT
Summary
Dynamic and results-oriented IT professional with a master’s in information technology and extensive experience in customer success, technical support, and administrative services. Proven expertise in resolving complex technical challenges, ensuring high customer satisfaction, and streamlining office operations. Skilled in leveraging tools such as Jira, Zendesk, QGIS, and Salesforce to enhance efficiency. A multilingual team player with exceptional organizational abilities, a consultative approach to customer engagement, and a commitment to continuous professional development in the ICT sector.
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Customer Success Officer
Geoscape Australia
04.2024 - Current
- Handle customer support tickets, troubleshoot technical issues, and ensure timely resolution within SLAs
- Act as the primary point of contact for customers, fostering trust and promoting product growth opportunities
- Collaborate with cross-functional teams, including sales and marketing, to improve customer satisfaction and develop impactful case studies
- Prepare documentation to support customer interactions and facilitate effective communication among team members and third-party vendors
Technical Support Officer
Arventa/WHS Monitor
11.2023 - 04.2024
- Delivered technical support to resolve customer hardware, software, and network issues efficiently
- Worked closely with development teams to ensure the successful delivery of technical projects
- Developed comprehensive troubleshooting guides and documented solutions for training purposes
- Identified recurring customer challenges and implemented proactive measures to enhance service reliability
Product Support Agent (Level 2)
Seeing Machines
03.2022 - 11.2023
- Installed and maintained DSS IVS systems, ensuring integration with Guardian Live systems
- Provided advanced technical support to Tier 1 and distributor teams, managing databases and creating detailed customer reports using AWS
- Analysed system logs to preemptively address technical issues, reducing downtime
- Authored and updated XML-based configuration files for system optimization
Administrative Services Officer
Griffith University
09.2020 - 11.2022
- Coordinated and managed administrative operations, ensuring smooth office workflows
- Maintained accurate and up-to-date records, adhering to regulatory and compliance standards
- Scheduled and organized meetings, appointments, and travel arrangements for senior staff
- Assisted in preparing detailed reports, presentations, and documentation for management
- Supported HR activities, including onboarding, record-keeping, and personnel management
- Optimized office procedures, leading to improved efficiency and resource utilization
Education
Professional Year Program (ACS) - ICT workforce readiness, business communication, workplace practices, and professional networking
06.2022
Specialized training in ICT workforce readiness, business communication, workplace practices, and professional networking.
Master of Information Technology -
11.2020
- Achieved High Distinction/Distinction across core modules.
- GPA: High Distinction/Distinction
Master of Business Administration (MBA) -
02.2019
Skills
- QGIS
- Jira
- Zendesk
- Salesforce
- Confluence
- Tableau
- PGAdmin
- SharePoint
- Customer engagement
- Problem-solving
- Administrative expertise
- Team collaboration
- Organizational skills
Timeline
Customer Success Officer - Geoscape Australia
04.2024 - Current
Technical Support Officer - Arventa/WHS Monitor
11.2023 - 04.2024
Product Support Agent (Level 2) - Seeing Machines
03.2022 - 11.2023
Administrative Services Officer - Griffith University
09.2020 - 11.2022
Charles Sturt University - Master of Information Technology,
Southern Cross University - Master of Business Administration (MBA),
QIBA - Professional Year Program (ACS), ICT workforce readiness, business communication, workplace practices, and professional networking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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