Jasraj Kaur
North Kellyville,Australia
Summary
Aviation professional with nearly three years of experience in ground operations and team supervision at an international terminal. Skilled in safety compliance, flight coordination, and delivering seamless passenger experiences. Proven ability to lead teams, manage on-time performance, and resolve issues under pressure while maintaining professionalism and service excellence. Previous teaching experience developed advanced communication and interpersonal skills, enhancing the ability to connect with diverse groups of people. Committed to upholding the highest standards of safety and professionalism while contributing to the efficiency and reputation of the airline.
Overview
4
4
years of professional experience
Work History
Ground Staff
Air New Zealand and Cathay Pacific
Mascot, Australia
02.2024 - Current
- Company Overview: DNATA- Mascot International Terminal
- Oversee daily operations as a supervisor, ensuring team compliance with aviation safety and security regulations.
- Control the editing of flights, adhering to airline protocol, and act as a central communication base for any concerns impacting the organisation and process of flight departures.
- Excelled in customer service daily with passenger check-in.
- Managed turnaround times and team communication to make sure aircraft were departing on time.
- Led gate staff and delegated tasks pre-boarding, ensuring all security requirements were briefed and understood.
- Assisted passengers who requested special requirements, ranging from wheelchairs, elderly, sunflower lanyard passengers and more.
- Trained new team members in these roles.
- Trained in Amadeus check-in.
- DNATA- Mascot International Terminal
Ground Staff
Air New Zealand
Mascot, Australia
02.2023 - 10.2023
- Company Overview: Swissport Sydney – Mascot International Terminal, Sydney Airport, NSW
- Communicated with pilots, relaying necessary information for arrival.
- Organised essential paperwork such as Flight Plans and Gendecs for departures.
- Changed flight STD respective to delays.
- Swissport Sydney – Mascot International Terminal, Sydney Airport, NSW
Tutoring Teacher
Pre-Uni New College
Castle Hill, Australia
12.2021 - 10.2022
- Dealt with students from the ages of 7-11.
- Completed administrative and receptionist tasks.
- Planned and taught a class each week.
- Tailored specific teachings based on individual requests.
- Managed, organised and tracked finances for this business.
Education
Bachelor of Commerce - Finance
Macquarie University
Sydney, NSW12.2026
High School Certificate -
12.2021
Skills
- Organization
- Safety and compliance awareness
- Experience with KPI’s
- Leadership and team supervision
- Empathetic customer service
- Willingness for perfection
- Otp management
- Training and up-skilling staff
- Multilingual communication
Languages
- English
- Punjabi
- Hindi/Urdu
Timeline
Ground Staff
Air New Zealand and Cathay Pacific
02.2024 - Current
Ground Staff
Air New Zealand
02.2023 - 10.2023
Tutoring Teacher
Pre-Uni New College
12.2021 - 10.2022
Bachelor of Commerce - Finance
Macquarie University
High School Certificate -
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