Jasraj Gill
1 Sharpe Close, Waikiki,WA
Summary
Dynamic Duty Manager with a proven track record at Pink Duck Beach Bar and Bistro, enhancing customer satisfaction and streamlining operations. Expertise in operations management and problem-solving led to the implementation of effective scheduling and training strategies, significantly improving efficiency and guest experiences. Committed to fostering teamwork while achieving departmental goals, with a strong ability to manage staff and coordinate cross-departmental operations. Recognized for substantial contributions to guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Duty Manager and Bartender
Pink Duck Beach Bar And Bistro
Rockingham, WA
01.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Provided training sessions for new staff members on company policies and procedures.
Duty Manager
124 Deli and Cafe
Kojonup, WA
11.2022 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
Education
Bachelor of Commerce - Hospitality And Tourism Management
Edith Cowan University
Joondalup02-2026
Skills
- Operations: Knowledge of scheduling, inventory management, budgeting,food safety standards, and health inspections is required
- Ability to assess sales statistics, forecast revenue, control costs, and sustain profitability
- Understanding client preferences, and cost-effectiveness, as well as potential experience in menu creation or recipe development, are required for menu planning and development
- client Service: A strong emphasis is placed on offering outstanding dining experiences and effectively resolving client complaints
- Problem-Solving Ability: The ability to deal with unexpected problems calmly and efficiently, finding solutions to ensure smooth operations
- Encouraging team work and leadership qualities to engage all staff members to share responsibilities with maintain balance between all
References
References available upon request.
Timeline
Duty Manager and Bartender
Pink Duck Beach Bar And Bistro
01.2024 - Current
Duty Manager
124 Deli and Cafe
11.2022 - 01.2024
Bachelor of Commerce - Hospitality And Tourism Management
Edith Cowan University
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