Summary
Overview
Work History
Education
Skills
Certification
Reading, Exploring Historical Place, Meeting New People, Exploring and Spending Time In Nature
Languages
Timeline
Generic
Jassi Dhillon

Jassi Dhillon

23 Seahawk Crescent Clyde North,VIC

Summary

Proven leader and efficient operator, I significantly enhanced operational efficiency at Dhillon Enterprises through strategic planning and strong client relationships. Skilled in operations management and customer relations, my approach led to notable improvements in client satisfaction and business performance. Expert in fostering teamwork and collaboration, I excel in driving results and achieving performance goals. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PCA(Aged Care) position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner/Manager of Operations

Dhillon Enterprises
12.2020 - 10.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Interacted well with customers to build connections and nurture relationships.

Assistant

Gill Enterprises
02.2018 - 11.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Sales Assisstant and Computer Operator

Hind Enterprises
01.2015 - 09.2018
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Education

MBA -

Polytechnic Institute Australia
Melbourne VIC
05.2026

Certificate III - Individual Support

Einstein College of Australia
Melbourne VIC
01.2026

High School Diploma -

Punjab Technical University
Punjab INDIA
11.2014

Bachelor of Arts - History And Political Science

DIPS
Punjab INDIA
03.2010

Skills

    Customer Relations

    Small business operations

    Relationship Building

    Verbal and written communication

    Client Service

    Operations Management

    Attention to Detail

    Teamwork and Collaboration

    Purchasing and planning

    Performance Improvement

    Calendar Management

Certification

White Card

Certificate in Asbestos and Silica Awareness

Australian Learner Licence

Police Check

Working With Children Check

Reading, Exploring Historical Place, Meeting New People, Exploring and Spending Time In Nature


I am a lifelong learner with a keen interest in exploring the world, both physically and intellectually. My hobbies include reading to expand my knowledge and understanding, exploring historical places to connect with the past, meeting new people from diverse backgrounds, and spending time in nature to appreciate the beauty of the natural world. These activities allow me to continually challenge myself, broaden my perspectives, and foster a sense of wonder and curiosity.

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Owner/Manager of Operations

Dhillon Enterprises
12.2020 - 10.2023

Assistant

Gill Enterprises
02.2018 - 11.2020

Sales Assisstant and Computer Operator

Hind Enterprises
01.2015 - 09.2018

White Card

Certificate in Asbestos and Silica Awareness

Australian Learner Licence

Police Check

Working With Children Check

MBA -

Polytechnic Institute Australia

Certificate III - Individual Support

Einstein College of Australia

High School Diploma -

Punjab Technical University

Bachelor of Arts - History And Political Science

DIPS
Jassi Dhillon