Jassi Dhillon
23 Seahawk Crescent Clyde North,VIC
Summary
Proven leader and efficient operator, I significantly enhanced operational efficiency at Dhillon Enterprises through strategic planning and strong client relationships. Skilled in operations management and customer relations, my approach led to notable improvements in client satisfaction and business performance. Expert in fostering teamwork and collaboration, I excel in driving results and achieving performance goals. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PCA(Aged Care) position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Manager of Operations
Dhillon Enterprises
12.2020 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
Assistant
Gill Enterprises
02.2018 - 11.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Sales Assisstant and Computer Operator
Hind Enterprises
01.2015 - 09.2018
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
MBA -
Polytechnic Institute Australia
Melbourne VIC05.2026
Certificate III - Individual Support
Einstein College of Australia
Melbourne VIC01.2026
High School Diploma -
Punjab Technical University
Punjab INDIA11.2014
Bachelor of Arts - History And Political Science
DIPS
Punjab INDIA03.2010
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Operations Management
Attention to Detail
Teamwork and Collaboration
Purchasing and planning
Performance Improvement
Calendar Management
Certification
White Card
Certificate in Asbestos and Silica Awareness
Australian Learner Licence
Police Check
Working With Children Check
Reading, Exploring Historical Place, Meeting New People, Exploring and Spending Time In Nature
I am a lifelong learner with a keen interest in exploring the world, both physically and intellectually. My hobbies include reading to expand my knowledge and understanding, exploring historical places to connect with the past, meeting new people from diverse backgrounds, and spending time in nature to appreciate the beauty of the natural world. These activities allow me to continually challenge myself, broaden my perspectives, and foster a sense of wonder and curiosity.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Owner/Manager of Operations
Dhillon Enterprises
12.2020 - 10.2023
Assistant
Gill Enterprises
02.2018 - 11.2020
Sales Assisstant and Computer Operator
Hind Enterprises
01.2015 - 09.2018
MBA -
Polytechnic Institute Australia
Certificate III - Individual Support
Einstein College of Australia
High School Diploma -
Punjab Technical University
Bachelor of Arts - History And Political Science
DIPS
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