VYSHNAVI JASTI
Hamilton,VIC
Summary
Persistent experienced in supervising, training and motivating team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience . Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
4
4
years of professional experience
Work History
Senior Agent
Link Group
12.2022 - Current
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Leader
Probe Group
04.2022 - 12.2023
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Manager in Training
NightOwl Convenience Store
11.2019 - 04.2022
- Enhanced team performance by implementing effective training strategies and management techniques.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
Education
MBA - Business Administration And Management
Torrens University Australia
Brisbane, QLD08.2021
Bachelors of Electronics And Communications - Computer Networking And Telecommunications
JNT University
INDIA06.2018
Skills
- Product and Service Knowledge
- Observance of Standards
- Customer service excellence
- Operations management
- Effective communication
- Performance management
- Risk assessment
- Performance analysis
Timeline
Senior Agent
Link Group
12.2022 - Current
Team Leader
Probe Group
04.2022 - 12.2023
Manager in Training
NightOwl Convenience Store
11.2019 - 04.2022
MBA - Business Administration And Management
Torrens University Australia
Bachelors of Electronics And Communications - Computer Networking And Telecommunications
JNT University
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