Jasvinder Nannar
Doncaster,VIC
Summary
A highly organized and versatile professional with over 24 years of combined experience in Retail and Administration. Skilled in scheduling, maintaining appointments, and supporting team members with administrative tasks. Adept at serving as a point of contact for clients, managing inquiries, and ensuring compliance with security regulations. Experienced in coordinating office communication, including organizing mail, collecting messages, and managing appointments. A positive, relationship-focused team player with a passion for customer service, retail, and fashion. Proven track record in achieving targets, handling customer queries, and working collaboratively to drive success. Committed to continuous learning, bringing extensive knowledge and a courteous, respectful approach to contributing to the success of any organization.
Overview
24
24
years of professional experience
Work History
Projects Coordinator
O'Brien Group
12.2024 - Current
- Currently working as a Projects Coordinator at O'Brien Group, where I am responsible for processing electrical and plumbing maintenance requests using SimPRO, Gmail, and Excel.
- I manage communications between technicians and customers, ensuring seamless project completion.
- In addition to coordinating tasks, I handle general administrative duties, process emails in a timely manner, and assist with ad-hoc requests.
- I also collaborate closely with team members to ensure the efficient completion of tasks, providing support where needed.
- Systems used: Simpro, Outlook, Microsoft Teams, Google applications
Administrator
Greenleaves Childcare
Surrey Hills, VIC
04.2024 - 12.2024
- Greeted visitors, arranged tours, and maintained a calm, welcoming environment for families.
- Managed children's files and ensured new family enrolments were completed in compliance with centre policies.
- Coordinated family orientations and ensured smooth communication between families and the centre.
- Monitored and followed up on accounts, performed receipt reconciliation, and managed family accounts.
- Handled general administrative duties including filing, email management, and marketing efforts for the centre.
Receptionist / Administration Assistant
Choklits Childcare
Surrey Hills, VIC
09.2023 - 04.2024
- Acted as the first point of contact for families and visitors, providing a warm, professional, and welcoming environment.
- Managed daily reception duties including meeting and greeting families, answering enquiries, and arranging centre tours.
- Maintained accurate and confidential children's records and family files in line with regulatory and compliance requirements.
- Coordinated enrolments for new families, ensuring all documentation was completed correctly and in accordance with childcare compliance policies.
- Organised and facilitated family orientations to support smooth transitions into care.
- Managed family accounts, processed payments, followed up outstanding fees, and maintained accurate financial records.
- Supported marketing initiatives to promote the centre and increase enrolments.
- Coordinated excursions and incursions, ensuring all required risk assessments were completed and approved.
- Ensured ongoing compliance obligations were met, supporting centre audits and regulatory requirements.
- Performed general administrative duties including filing, data entry, correspondence, and scheduling.
- Systems & Software Used: Xplor, Playground, Microsoft Excel, Outlook, Word
Service Administrator
Nido Early School
Chadstone, VIC
07.2022 - 09.2023
- Served as the first point of contact for families and visitors, creating a welcoming, calm, and professional centre environment.
- Coordinated centre tours and supported family engagement from initial enquiry through enrolment.
- Managed children's records and family files, ensuring accuracy, confidentiality, and compliance with regulatory requirements.
- Oversaw enrolments and orientations for new families, ensuring all documentation met compliance and policy standards.
- Completed general administrative duties including filing, correspondence, data entry, and scheduling.
- Managed family accounts, processed payments, and followed up outstanding fees in a professional and sensitive manner.
- Supported centre marketing initiatives to drive enrolments and community engagement.
- Systems & Software Used: Xplor, Playground, Storypark, CRM, Google Drive, Microsoft Excel, Word, Outlook
Receptionist
Box Hill Panels
Box Hill, VIC
01.2020 - 01.2023
- Welcomed and greeted customers in a professional and friendly manner, acting as the first point of contact for the business.
- Processed motor accident insurance claim requests and liaised with claim officers to support efficient job progression.
- Managed incoming calls via a multi-line switchboard and responded promptly to customer and insurer enquiries.
- Maintained accurate filing systems and organised documentation to support daily operations.
- Completed general office and administrative duties as required, including data entry and correspondence.
- Maintained a clean, organised, and professional reception area at all times.
- Attended to tasks delegated by the Site Manager to support workshop operations.
- Settled daily payments, processed customer transactions, and ensured accurate end-of-day reconciliation.
- Managed daily bookings and scheduling to ensure smooth workflow.
- Monitored and responded to emails in a timely and professional manner.
- Organised rubbish removal and coordinated external service providers as required.
- Panel Shop
Receptionist / Administrative Support
Advanced Hair Studio
South Melbourne, VIC
06.2018 - 12.2019
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with team members to maintain a clean, organized reception area.
- Implemented office procedures that enhanced communication between departments and improved overall efficiency.
Customer Service Assistant
Waverley BMW
Glen Waverley, VIC
08.2017 - 03.2018
- Responded to client enquiries and resolved issues in a professional and timely manner.
- Logged call details, actions taken, and resolutions accurately in the Titan database.
- Built strong, long-term customer relationships by delivering high-quality service and clear account, order, and service information.
- Managed a high volume of inbound and outbound calls, emails, and faxes daily, addressing enquiries and resolving concerns efficiently.
- Communicated with customers to assess vehicle service needs and provide accurate information regarding bookings and services.
- Conducted follow-up calls to confirm service bookings and ensure customer satisfaction.
- Completed additional administrative and customer service tasks as allocated by management.
Cosmetic Consultant
David Jones Chadstone
Malvern East, VIC
01.2016 - 08.2017
Retail/Cosmetic Consultant
Myer Eastland
Ringwood, VIC
02.2008 - 12.2014
- Welcomed and assisted customers, responding to enquiries and providing knowledgeable product support.
- Conducted product demonstrations to highlight features, overcome objections, and encourage sales.
- Increased brand awareness through in-store promotions, events, demonstrations, and targeted sales activities.
- Maintained accurate knowledge of promotions, loyalty programs, pricing, payment policies, and security standards.
- Assisted customers with loyalty program sign-ups, clearly explaining benefits and driving customer retention.
- Processed transactions efficiently using POS systems, including scanning items, handling payments, and issuing receipts.
- Consistently met or exceeded sales targets, including promotional products, credit card applications, and donation initiatives.
- Managed stock by receiving, labelling, and merchandising products by size, colour, and promotional focus.
- Maintained visually appealing displays and a clean, organised retail environment.
- Monitored customer activity for security concerns and escalated issues to management when required.
- Supported operational efficiency by assisting with inventory control, pricing updates, purchase orders, and customer requests.
- Completed administrative tasks including filing, mail handling, basic bookkeeping, and general store upkeep.
Retail Assistant
Strandbags
Chadstone, VIC
06.2006 - 11.2007
- Delivered prompt, polite customer service in person and via telephone, ensuring a positive shopping experience.
- Actively engaged customers to identify needs, recommend suitable products, and drive sales using a consultative approach.
- Utilised cross-selling and upselling techniques to increase transaction value and meet sales targets.
- Processed sales, returns, exchanges, online orders, and gift card activations using POS systems.
- Handled cash accurately, balanced registers, applied discounts, and issued receipts.
- Maintained strong product and promotion knowledge to answer pricing and merchandise enquiries confidently.
- Coordinated restocking and unpacking of daily stock, ensuring accurate pricing, signage, and promotional displays.
- Created and maintained visually appealing merchandise displays to attract customer attention and maximise sales.
- Monitored the sales floor to ensure presentation standards were met, restocking and reorganising as needed.
- Supported loss prevention by maintaining accurate cash drawers and monitoring customer behaviour.
- Resolved customer concerns efficiently, including sourcing hard-to-find items across multiple locations.
- Protected purchased items through proper bagging and wrapping to prevent damage.
Receptionist / Front Desk Administrator
RACV Repair Centre
Vermont, VIC
01.2002 - 06.2005
- Welcomed visitors and customers in person and via telephone, providing friendly, professional, and knowledgeable assistance.
- Acted as the first point of contact, gathering the nature of enquiries and directing clients to appropriate departments or personnel.
- Operated a multi-line telephone system, handling a high volume of calls and routing enquiries efficiently.
- Answered client, vendor, and contractor enquiries, resolving issues where possible and escalating to management when required.
- Maintained a clean, organised, and professional reception area to ensure a positive first impression.
- Provided clerical and administrative support including copying, filing, transcribing, proofreading, and invoicing.
- Sorted, received, and distributed incoming and outgoing mail and parcels, including preparation for courier and shipping services.
- Coordinated with vendors, contractors, and service providers to support daily operations.
- Monitored premises to maintain building security, including screening visitors, issuing badges, and updating logbooks.
- Created and lodged insurance claims, providing guidance and reassurance to clients following motor vehicle accidents.
- Demonstrated empathy and professionalism when supporting clients through the claims process.
Education
CERT III Business Administration
HR Services Oakleigh
09.2017
Diploma in Travel And Tourism - Tourism And Travel Management
Jetset Training College
01.1997
High School Diploma - Victorian Certificate of Education
Norwood Secondary College
12.1996
Skills
- Administrative & Office Support
- Office and business administration
- Administrative support and office management
- Documentation, reporting, and correspondence distribution
- Data entry, database administration, and record management
- Transcription, dictation, and shorthand writing
- Scheduling, expense reporting, and budgeting
- Technology & Systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-line telephone systems
- High-speed typing (80 WPM)
- Customer Service & Communication
- Professional demeanour and strong interpersonal skills
- Customer and client relations
- Conflict resolution and problem-solving
- Verbal and written communication
- Telephone and reception skills
- Organisation & Performance
- Excellent time management and multitasking abilities
- Strong attention to detail and organisational skills
- Performance improvement and high efficiency
- Reliable and punctual
- Security awareness
- Mail handling, sorting, and labelling
- Travel planning
Accomplishments
- Awarded Employee of the Month in recognition of outstanding customer service and professionalism.
- Learnt skills in hair and makeup and did freelance makeup over a span of 3 years.
- Studied skills in business administration to build my career growth.
Hobbies and Interests
- Passionate about art, with a strong interest in drawing and painting.
- Enjoy spending quality time with my daughters, friends, and family.
- Well-travelled, having visited America, Singapore, England, India, New Zealand, and extensively throughout Australia.
- Enjoy bike riding and maintaining an active lifestyle.
Timeline
Projects Coordinator
O'Brien Group
12.2024 - Current
Administrator
Greenleaves Childcare
04.2024 - 12.2024
Receptionist / Administration Assistant
Choklits Childcare
09.2023 - 04.2024
Service Administrator
Nido Early School
07.2022 - 09.2023
Receptionist
Box Hill Panels
01.2020 - 01.2023
Receptionist / Administrative Support
Advanced Hair Studio
06.2018 - 12.2019
Customer Service Assistant
Waverley BMW
08.2017 - 03.2018
Cosmetic Consultant
David Jones Chadstone
01.2016 - 08.2017
Retail/Cosmetic Consultant
Myer Eastland
02.2008 - 12.2014
Retail Assistant
Strandbags
06.2006 - 11.2007
Receptionist / Front Desk Administrator
RACV Repair Centre
01.2002 - 06.2005
CERT III Business Administration
HR Services Oakleigh
Diploma in Travel And Tourism - Tourism And Travel Management
Jetset Training College
High School Diploma - Victorian Certificate of Education
Norwood Secondary College