JASVINDER VERMA
PHILIP
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Skilled in managing diverse customer interactions with empathy, patience, and efficiency. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service - Team Member
Woolworths
11.2024 - Current
- Operated cash registers, scanned items, processed transactions, and handled returns and exchanges accurately and efficiently
- Provided friendly and professional assistance to customers, addressing inquiries, and resolving issues to ensure a positive shopping experience
- Maintained well-stocked and neatly organized shelves by replenishing inventory and ensuring product availability
- Following company policies, including safety and security protocols, to ensure a safe environment for both customers and staff
- Collaborated with colleagues across departments to meet store targets and deliver exceptional customer experiences
Customer Service Representative
Metro Petroleum
09.2024 - 12.2024
- Provided prompt, friendly services, assisting customers with fuel selection and in-store purchases
- Accurately Processed transactions, including refunds and exchanges, at POS terminal
- Boosted sales by upselling products and promoting special offers
- Ensured stock availability by maintaining inventory accuracy and proactively restocking shelves resulting in seamless customer experience
- Followed safety procedures for fuel dispensing and hazardous material, including monitoring fuel pumps and reporting any issues immediately
- Balanced cash register at the end of each shift, completed necessary paperwork for sales, deliveries, and inventory management
Customer Service Officer
Axis Bank Ltd
11.2013 - 08.2024
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Managed50 + customer interactions daily, resolving95% of the complaints on first attempt
- Exceeded personal sales goals for total revenues and new accounts
- Improved customer retention by15% through personalized services and follow ups
- Understanding customer needs and providing need-based solution every time for best customer loyalty and satisfaction
- Answered phone with positive attitude and asked questions to better understand customer needs
- Handled the Customer Care Centre profile for2 years as well and was able to resolve the queries single handedly in minimum turnaround time
- Focus on the retail sales and achievement with the support of team members and ensuring budget achievement
Customer Service Officer
HDFC Bank Ltd
02.2011 - 11.2013
- Utilized CRM software to track and resolve over200 customer queries monthly
- Met deadlines by proactively managing individual and team tasks and implanting business processes
- Assisted in training and mentoring new team members to improve customer service response time
- Developed strong relationship with clients, leading to10% increase in repeated business
- Increased customer retention by20% through building long term relationship and delivering exceptional services
- Streamlined branch operations by ensuring adherence to standard operating procedures
- Answered customer phone calls with positive attitude and asked questions to better understand customer needs
- Understanding of customer queries and providing resolution with turn around tie to ensure customer satisfaction and improving NPS
Education
MBA - Major- Marketing , Minor- Human Resource
Kurukshetra University
Kurukshetra05-2006
Skills
- POS system operation
- Cash handling
- Customer service
- Communication and interpersonal Skills
- Team collaboration
- Customer relationship management
- Time management and multitasking
- Sales and Business Development
- Problem solving and conflict resolution
Certification
- First Aid Certification
- Child Development Associate (CDA) Certificate
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service - Team Member
Woolworths
11.2024 - Current
Customer Service Representative
Metro Petroleum
09.2024 - 12.2024
Customer Service Officer
Axis Bank Ltd
11.2013 - 08.2024
Customer Service Officer
HDFC Bank Ltd
02.2011 - 11.2013
- First Aid Certification
- Child Development Associate (CDA) Certificate
MBA - Major- Marketing , Minor- Human Resource
Kurukshetra University
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