JASWEEN KAUR
TARNEIT,VIC
Summary
Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
JOVIALS HEALTHCARE
01.2023 - Current
- Conducted comprehensive needs assessments and developed individualised care plans in collaboration with clients, families, and multi-disciplinary teams
- Offer emotional support and crisis intervention strategies for clients with mental health challenges, working to prevent hospitalisation and help clients manage daily tasks.
- Monitor client progress, adjust care plans as needed, and provide regular reports on service delivery and outcomes
- Coordinate a wide range of community and healthcare services, ensuring clients access to necessary resources for mental health, housing, and daily living support
- Support individuals with behavioural management, assisting them in navigating social and community environments
- Conduct regular home visits, supporting clients in maintaining independence and managing life skills, including budgeting, personal care, and social integration
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Support Worker/Team Leader
JOVIALS HEALTHCARE
02.2022 - 01.2023
- Provide day-to-day care and assistance to individuals with mental health conditions, intellectual disabilities (ID), and physical disabilities
- Assist clients in developing daily living skills, including communication, mobility, personal hygiene, and social interaction
- Work with interdisciplinary teams to create individualised support plans that address both short-term needs and long-term goals
- Provide emotional and psychological support to clients, fostering an environment of safety, trust, and respect
- Engage in positive behaviour support interventions, assisting clients in reducing challenging behaviours and improving coping mechanisms
- Maintain accurate client records and progress notes in compliance with NDIS and relevant healthcare standards
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Support Worker (Family Role)
NOBLE CARE SERVICES
05.2021 - 12.2022
- Provided24/7 live-in support to family members with mental health conditions, focusing on managing day-to-day routines, medication adherence, and emotional well-being
- Supported family members in creating a balanced lifestyle, including managing finances, scheduling appointments, and ensuring compliance with therapy and medical regimens
- Facilitated communication between mental health professionals, family members, and community services to ensure holistic care
- Applied practical problem-solving skills to de-escalate difficult situations, including crises, and supported family members in managing transitions and life changes
- Improved client independence with structured life skills training.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Education
Certificate III - IN INDIVIDUAL SUPPORT (DISABILITY)
AUSTRALIAN INSTITUTE OF BUSINESS AND INNOVATION
Skills
- Case Management
- Person-Centered Planning
- Data entry
- Documentation and recordkeeping
- Mental Health Support
- Disability Support
- Crisis Intervention
- Advocacy and Support Coordination
- Behavioural Support Plans
- Client Engagement & Empowerment
- Interdisciplinary Collaboration
- Team collaboration
ADDITIONAL SKILLS & TRAINING
* NHHI Certification- Hand hygiene
* NDIS Worker Orientation Module
* First Aid and CPR
* Working with Children Check
* NDIS Screening Check
* Certificate 3 in individual support
* Assist clients with medication certification
* Manual handling certification
* Hand Hygiene certificate
* COVID-19 vaccine
* COVID-19 Infection Control
* Peg Feeding
* Catheter Care
Timeline
Client Service Coordinator
JOVIALS HEALTHCARE
01.2023 - Current
Support Worker/Team Leader
JOVIALS HEALTHCARE
02.2022 - 01.2023
Support Worker (Family Role)
NOBLE CARE SERVICES
05.2021 - 12.2022
Certificate III - IN INDIVIDUAL SUPPORT (DISABILITY)
AUSTRALIAN INSTITUTE OF BUSINESS AND INNOVATION
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