Jaswinder Jony

Tier 2 Support & Troubleshooting

• Provide Level 2 remote and on-site support for 20+ managed clients, resolving escalated incidents related to Windows 10/11, macOS, and hardware peripherals.
• Managed the end-to-end lifecycle of user accounts, including onboarding, licensing, and access rights modifications via Microsoft 365 Admin Center and Active Directory.
• Diagnosed and resolved complex connectivity issues for VoIP (3CX, Yealink) and video conferencing systems, coordinating directly with vendors to restore service SLAs.

System Administration & Cloud Projects

• Supported the migration of on-premise file servers to SharePoint Online, assisting with data mapping, permission structures, and deploying the OneDrive sync client for end-users.
• Deployed and managed endpoint policies using Microsoft Intune, ensuring devices were compliant with company security standards and fully patched.
• Maintained server infrastructure by performing routine patching via WSUS and monitoring successful backup completions using Acronis Cyber Protect, ensuring 100% data recoverability.
• Updated technical documentation and network diagrams, ensuring accurate records of client infrastructure to streamline future troubleshooting.

Network & Data Center Operations

• Executed physical infrastructure maintenance for HP, Dell, and Ciara servers, performing rack-and-stack installations and critical hardware replacements (disks, PSUs, PDUs) to ensure power and data redundancy.
• Troubleshot Layer 1 connectivity issues, including diagnosing fibre optic faults (loops, signal loss) using optical power meters and testing copper cabling for office endpoints.
• Deployed and patched enterprise network hardware, including Fortinet firewalls, Cisco, and Arista switches, verifying uplink stability and updating asset documentation during site audits.

Cybersecurity & Monitoring

• Monitored and remediated endpoint security threats using SentinelOne EDR, isolating infected devices and running automated rollback procedures to prevent malware spread.
• Configured and managed email security policies within Barracuda Email Protection, effectively blocking phishing attempts and quarantining malicious attachments.
• Enforced security best practices by implementing Multi-Factor Authentication (MFA) and Conditional Access policies across Azure Entra ID tenants.

• Delivered technical consultation to diverse customer bases, translating complex specs into user-friendly solutions.
• Utilized Microsoft Power BI to conduct an in-depth analysis of Key Performance Indicators (KPIs).