JASWINDER KAUR
Perth,WA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Desk Officer
Flowbird
09.2023 - Current
- Improved service desk efficiency by streamlining ticket handling and prioritization processes.
- Reduced response time for IT support requests through effective communication and escalation procedures.
- Troubleshoot system problems, diagnose and solve hardware/software through phone,email and Virtual Network Computing
Educator Assistant
Randstad
12.2022 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
Customer Service Representative & Data Entry
Etsy
09.2021 - 12.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Completed data entry tasks with accuracy and efficiency.
LMS Administrator
Stanley College
05.2021 - 08.2021
- Enhanced user experience by optimizing the LMS platform and streamlining navigation.
- Increased course completion rates by implementing user-friendly design elements and intuitive layouts.
- Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the LMS system.
ICT Trainer
Skytech
10.2016 - 10.2017
- Developed and maintained Web sites for online courses
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Prepared and delivered lectures to undergraduate and graduate students on topics such as programming, data structures and software design
Office Administrator
Dainik Jagran
06.2012 - 12.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed data entry tasks with accuracy and efficiency and Maintained files, records and chronologies of entry activities.
Education
ICT Professional Year - Information Technology
Australian Computer Society
Perth, WA09.2021
Masters - Informations Technology
Murdoch University
Perth, WA08.2020
Masters - Computer Applications
Lovely Professional University
India06.2016
Bachelors - Computer Applications
Punjabi University
India06.2011
Skills
- Technology Savvy
- Requirement Gathering Agile & Scrum Methodology
- Team & Project Co-ordination Scope Development
- MS Office Tableau
- Project Administration
- Teamwork Skills
- Performance Analysis
- Document Record
- Administrative Support
- Microsoft Office
- Client Relationships
- Can Do Attitude
- Problem Solving
- Customer Service
Certification
Microsoft Office Suite 365
Skills Strategic Planning Business Analysis
LinkedIn Project Management Foundations [2016]
Certificate IV in Business
IT Help Desk for Beginners
Timeline
Service Desk Officer
Flowbird
09.2023 - Current
Educator Assistant
Randstad
12.2022 - Current
Customer Service Representative & Data Entry
Etsy
09.2021 - 12.2022
LMS Administrator
Stanley College
05.2021 - 08.2021
ICT Trainer
Skytech
10.2016 - 10.2017
Office Administrator
Dainik Jagran
06.2012 - 12.2013
ICT Professional Year - Information Technology
Australian Computer Society
Masters - Informations Technology
Murdoch University
Masters - Computer Applications
Lovely Professional University
Bachelors - Computer Applications
Punjabi University
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