Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jaswinder Kaur

Brisbane,QLD

Summary

Dynamic customer service professional with a proven track record at 7-11 Convenience Store, excelling in high-pressure environments. Skilled in active listening and critical thinking, I effectively resolved conflicts and upsold products, contributing to sales growth. Committed to maintaining safety standards and high quality services.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

7-11 Convenience Store
02.2023 - Current


  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Pizza Maker

Pizza Hut
01.2022 - 04.2024
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Monitored food temperatures to meet quality and safety standards.

Education

Post Graduate Diploma In Cosmetology -

Orane International School of Beauty And Wellness
2021

Bachelor Of Computer Science -

D.A.V College HOSHIARPUR
2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

7-11 Convenience Store
02.2023 - Current

Pizza Maker

Pizza Hut
01.2022 - 04.2024

Post Graduate Diploma In Cosmetology -

Orane International School of Beauty And Wellness

Bachelor Of Computer Science -

D.A.V College HOSHIARPUR

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Jaswinder Kaur