Jaswinder Singh
Summary
Dynamic manager with a proven track record at The Australian Foundation for Disability, enhancing customer satisfaction by overhauling service protocols and improving team productivity. Skilled in support coordination and verbal communication, adept at fostering collaborative environments and driving operational efficiency. Achieved a significant increase in customer satisfaction scores, demonstrating strong leadership and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Life Style Assistance and Plan Assistance Manager
The Australian Foundation for Disability
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
NDIS Planer Assistance Coordinator
Freelancers Services
04.2019 - 01.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Enhanced team communication by implementing weekly coordination meetings and detailed project upd
Education
Certificate IV In Disability - Disability And Community Services
Supreme Education & Training PTY LTD
South Australia05-2023
Diploma In Master Of Accounts - Accounting
Central Educational Institute Delhi
India New Delhi03-1991
Skills
- Verbal and written communication
- WWCC
- National Police Clearance
- Support coordination or case management
- NDIS Worker Screening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Professional Working
Interests
- Advocacy Campaigns
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Team Sports
- Participating in cultural exchange programs and homestead
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Historical Exploration
- Enjoy creating and following travel blogs and vlogs
Timeline
Life Style Assistance and Plan Assistance Manager
The Australian Foundation for Disability
02.2023 - Current
NDIS Planer Assistance Coordinator
Freelancers Services
04.2019 - 01.2023
Certificate IV In Disability - Disability And Community Services
Supreme Education & Training PTY LTD
Diploma In Master Of Accounts - Accounting
Central Educational Institute Delhi
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