Jaswinder Pal Singh Nanda
Wyndham Vale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Knowledgeable Disability support worker with solid background in providing compassionate care and support to individuals with disabilities. Successfully implemented personalized care plans and facilitated daily living activities to enhance clients' quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs. Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Loyal Disability Services
09.2023 - 12.2024
- Used assistive communication devices to facilitate effective interaction between clients and carer.
- Conducted regular assessments to identify and address evolving client requirements and preferences.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Implemented scheduling software to manage daily activities and appointments for clients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Employed adaptive strategies to cater to individual client needs, promoting personalized care.
- Drove clients safely to social activities and appointments.
- Applied conflict resolution techniques to manage and de-escalate challenging behaviors.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Mortgage Broker
Outsource financial
09.2022 - 08.2023
- Created and maintained relationships with clients to ensure successful loan transactions.
- Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
- Provided guidance on the selection of loan products best suited for clients' needs.
- Prepared documents for closing process and monitored progress throughout transaction.
- Verified accuracy of all documentation prior to submission to underwriting department.
- Developed strategies to maximize customer satisfaction while minimizing risk associated with loan origination activities.
- Reviewed existing policies, procedures and regulations related to mortgage lending industry.
- Assisted clients in completing paperwork required for loan application process.
- Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
- Negotiated terms and conditions of mortgages with lenders.
- Ensured compliance with state and federal laws governing mortgage lending operations.
- Identified potential risks associated with mortgage transactions and took appropriate action to mitigate those risks.
- Performed regular follow-ups on loan applications in order to meet deadlines.
- Attended seminars, conferences, meetings, webinars, related to the mortgage industry.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Identified valuable solutions for customers with credit problems.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Developed loan contracts and explained contract terms to clients.
- Evaluated and approved loan applications based on established criteria.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
Disability Vehicle Driver
Total transport
09.2013 - 09.2019
- Assisted in loading and unloading of wheelchaired clients to be transported.
- Ensured the safety of passengers during transport.
- Maintained vehicle cleanliness and ensured it was kept in good condition.
- Coordinated with other drivers to ensure efficient use of resources.
- Monitored clients in wheelchair to ensure they remain secure throughout transit.
- Resolved customer complaints in a professional manner.
- Delivered service to customers on time and in excellent condition.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
- Achieved consistently high customer scores due to exceptional service.
- Adapted to changing routes or schedules as required by the employer.
- Have sound knowledge and experience of manual handling.
Patient Care as
Action workforce
09.2012 - 01.2013
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Education
No Degree - Disability Studies
Unique College of Technology
Melbourne, VIC01-2024
Some College (No Degree) - Mortgage Broker
KAPLAN BUSINESS SCHOOL
06-2022
Some College (No Degree) - Patient Care Assistant
VICSEG NEW FUTURES
Coburg, VIC06-2018
J.D. - Advance Diploma of Commercial Cookery
Brighton Institute of Technology
03-2007
Skills
- Manual Handling
- Route Planning
- Vehicle Inspection
- Passenger Assistance
- Equipment Operation
- Materials Transport
- Confidentiality understanding
- Safety Management
- Loading and unloading
- Route Determination
- Inclement weather driving
- Transportation
- Punctual and Reliable
- Problem-Solving
- Safe Driving Practices
- Heavy Lifting
- Safety Protocols
- Strategic Planning
- City and non-city driving
- Defensive Driving
- Problem-solving
- Daily living assistance
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Documentation and reporting
- Client confidentiality
- Relationship building
- Disability awareness
- Mobility support
- Incident reports
- Health and safety
- Computer skills
- Individual support plans
- Household chores
- Family communication
- Risk assessments
- Creative thinking
- Dressing assistance
- Emotional support
- Transportation assistance
- Team leadership
- Social skills development
- Personal growth support
- Feeding assistance
- Elderly care
- Grooming support
- Behaviour support plans
- Client needs assessment
- Lifestyle support
- Recreational activities
- Appointment management
- Multicultural sensitivity
- Transfer techniques
- Educational support
- Long-term care
- Active listening
- Empathy and patience
- Time management
- Compassionate care
- Client advocacy
- Hygiene assistance
- Goal setting and planning
- First aid and CPR
- Wellness and nutrition knowledge
- Decision-making
- Documentation and recordkeeping
Accomplishments
- Achieved client satisfaction through effectively helping with changing NDIS provider.
- Documented and resolved appointment scheduling which led to book a desired therapist for the client.
Certification
- Victorian Driver's License
- First Aid Certification
- Working with children check WWCC
- NDIS worker orientation module
- Cert IV in Disability from Unique college of Technology jan 2024.
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Disability Support Worker
Loyal Disability Services
09.2023 - 12.2024
Mortgage Broker
Outsource financial
09.2022 - 08.2023
Disability Vehicle Driver
Total transport
09.2013 - 09.2019
Patient Care as
Action workforce
09.2012 - 01.2013
Some College (No Degree) - Mortgage Broker
KAPLAN BUSINESS SCHOOL
J.D. - Advance Diploma of Commercial Cookery
Brighton Institute of Technology
No Degree - Disability Studies
Unique College of Technology
Some College (No Degree) - Patient Care Assistant
VICSEG NEW FUTURES
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