Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jathin Sai Chalasani

Mount Gambier,Australia

Summary

Experienced Retail Manager and Co-Owner with a solid background in operations management, customer service, food and inventory control, and team leadership. Extensive experience in both the fuel and grocery retail sectors, overseeing day-to-day operations, managing teams, and driving profitability. Strong financial acumen, excellent problem-solving abilities, and a customer-first mindset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Partner & Operator

IGA Supermarket
Mount Gambier, Australia
05.2023 - Current
  • Lead all operational aspects of the supermarket, overseeing daily store functions, staff management, and customer service excellence.
  • Co-own the business, ensuring profitability by monitoring financial performance and controlling costs while maximising revenue.
  • Manage and train a team of 6+ employees, fostering a collaborative and positive work culture.
  • Coordinate inventory and stock levels, placing orders and managing deliveries to ensure optimal product availability.
  • Implement promotional campaigns, increasing sales by creating targeted sales strategies and optimising product placement.
  • Prepare and monitor store budgets, ensuring financial targets are met and operating expenses are controlled.
  • Maintain strong relationships with suppliers and vendors, negotiating favourable terms for stock replenishment.
  • Ensure compliance with health, safety, and food handling regulations, overseeing store cleanliness and product safety.

Store Manager

United Petroleum Pie Face
Mount Gambier, Australia
06.2023 - 10.2024
  • Managed all aspects of a busy fuel service station, including overseeing staff, customer service, inventory control, and store operations.
  • Trained and mentored a team of staff, creating efficient rosters and ensuring the store was fully staffed during peak times.
  • Monitored fuel dispensing operations, ensuring compliance with safety protocols and accurate transactions.
  • Managed cash handling and POS systems, ensuring accuracy and maintaining a high level of security.
  • Developed and executed marketing strategies to promote fuel sales and convenience store products, increasing revenue.
  • Coordinated with vendors and suppliers to ensure timely deliveries and optimal product stock levels.
  • Led efforts to enhance customer service by promptly addressing inquiries, resolving complaints, and maintaining a welcoming atmosphere.
  • Conducted regular safety audits and inspections, ensuring the store adhered to all regulatory requirements and internal standards.
  • Oversaw food preparation and quality control, ensuring high standards of freshness and compliance with food safety regulations.
  • Managed stock levels, placing orders, and coordinating deliveries to ensure timely replenishment of inventory.
  • Led staff training and performance management to ensure a high level of customer service and operational efficiency.
  • Conducted financial oversight, including payroll administration, cost control, and budget management.
  • Coordinated store audits, ensuring compliance with company policies and industry regulations.

Console Operator

United Petroleum Pie Face
Mount Gambier, Australia
10.2022 - 05.2023
  • Operated the fuel console, monitoring fuel transactions and ensuring correct charges for customers.
  • Assisted customers with various fuelling options and processed payments via cash, card, and EFTPOS systems.
  • Performed routine checks of the fuelling equipment, ensuring the dispensers were functioning correctly and safely.
  • Managed the fuel stock levels, tracking inventory and coordinating timely orders with suppliers.
  • Assisted in maintaining a clean and safe work environment, adhering to workplace safety standards.
  • Ensured accurate documentation and reporting of fuel sales, stock usage, and daily operations.
  • Addressed customer concerns, inquiries, and complaints promptly to ensure a positive service experience.

Console Operator

BP Petroleum
Springvale, Australia
01.2021 - 06.2022
  • Operated the fuel console, monitoring fuel transactions and ensuring correct charges for customers.
  • Assisted customers with various fuelling options and processed payments via cash, card, and EFTPOS systems.
  • Performed routine checks of the fuelling equipment, ensuring the dispensers were functioning correctly and safely.
  • Managed the fuel stock levels, tracking inventory and coordinating timely orders with suppliers.
  • Assisted in maintaining a clean and safe work environment, adhering to workplace safety standards.
  • Ensured accurate documentation and reporting of fuel sales, stock usage, and daily operations.
  • Addressed customer concerns, inquiries, and complaints promptly to ensure a positive service experience.

Education

Master of Business Information Systems -

Torrens University

Skills

  • Retail & Operations Management
  • Staff Leadership & Training
  • Customer Service Excellence
  • Inventory & Stock Control
  • Budgeting & Financial Management
  • Sales & Marketing Strategy
  • Vendor Relations & Negotiation
  • Safety Compliance & Protocols
  • Problem Solving & Conflict Resolution

Certification

  • Food Handling Certification
  • Workplace Health & Safety

References

Available upon request.

Timeline

Store Manager

United Petroleum Pie Face
06.2023 - 10.2024

Business Partner & Operator

IGA Supermarket
05.2023 - Current

Console Operator

United Petroleum Pie Face
10.2022 - 05.2023

Console Operator

BP Petroleum
01.2021 - 06.2022

Master of Business Information Systems -

Torrens University

Similar Profiles

CREATE PROFILE
Jathin Sai Chalasani