JATIN ARORA
Wilson,WA
Summary
Results‑driven Store Manager with extensive experience leading high‑performing retail teams within Optus. Proven ability to drive sales growth, optimise store operations, enhance customer experience, and maintain strong compliance standards. Recognised for effective people leadership, accurate inventory control, and delivering outstanding performance. Adept at managing escalations, coaching staff, and maintaining exceptional brand representation in a fast‑paced telecommunications environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager Optus
Zone Communications
Yes Optus Midland
01.2025 - Current
- Lead daily operations of a high‑traffic Optus retail store, ensuring smooth workflow, exceptional service delivery, and consistent achievement of monthly KPIs.
- Manage team of sales consultants through coaching, performance reviews, training sessions, and one‑on‑one development plans to boost conversions and NPS results.
- Resolve customer escalations with professionalism, focusing on retention and long‑term value.
- Collaborate with Optus leadership and internal departments (Inventory, Likewize) to ensure accurate stock movement and timely reporting.
- Analyse daily, weekly, and monthly performance data to action improvements in sales, customer experience, and operational efficiency.
Sales Associate Optus
Zone Communications
Yes Optus Success
06.2024 - 12.2024
- Greet customers, assess needs, and recommend suitable Optus mobile, broadband, and accessory products.
- Support customers with activations, upgrades, billing issues, SIM swaps, and technical queries.
- Maintain strong product knowledge to clearly explain features and differentiate Optus offerings.
- Handle customer escalations professionally, ensuring positive outcomes and customer retention.
- Assist with stock counts, merchandising, and promotions to maintain an appealing store environment.
- Work collaboratively with the Store Manager and team to exceed sales targets and enhance store performance.
Customer Service Representative
BP
Cannington, WA
10.2023 - 05.2024
- Provide excellent customer service to every customer, aligned with BP’s service standards and values.
- Greet customers warmly and assist with purchases, fuel inquiries, and basic product knowledge.
- Operate cash registers accurately, handling cash, EFTPOS, and credit transactions.
- Assist Wild Bean Café operations including food prep and maintaining hygiene standards.
Education
Master of Science - CONSTRUCTION AND INFRASTRUCTURE MANAGEMENT
Swinburne University of Technology
Melbourne, VIC12-2018
Bachelor of Science - Civil Engineering
KURUKSHETRA UNIVERSITY
INDIA06-2016
Skills
- Retail Store Leadership
- Sales & KPI Management
- Problem‑Solving & Conflict Resolution
- Time Management
- Structured Approach
- Reliability and punctuality
Certification
Karamjit Singh Cube Design and Build
Managing Director
M: 0434659799
E: info@cubednb.com.au
Dilip Singh A1A Homes
Site Manager
M:0423507336
E: Dilipsinghpoonia@gmail.com
Timeline
Store Manager Optus
Zone Communications
01.2025 - Current
Sales Associate Optus
Zone Communications
06.2024 - 12.2024
Customer Service Representative
BP
10.2023 - 05.2024
Bachelor of Science - Civil Engineering
KURUKSHETRA UNIVERSITY
Master of Science - CONSTRUCTION AND INFRASTRUCTURE MANAGEMENT
Swinburne University of Technology