Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JATIN ARORA

Wilson,WA

Summary

Results‑driven Store Manager with extensive experience leading high‑performing retail teams within Optus. Proven ability to drive sales growth, optimise store operations, enhance customer experience, and maintain strong compliance standards. Recognised for effective people leadership, accurate inventory control, and delivering outstanding performance. Adept at managing escalations, coaching staff, and maintaining exceptional brand representation in a fast‑paced telecommunications environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Store Manager Optus

Zone Communications
Yes Optus Midland
01.2025 - Current
  • Lead daily operations of a high‑traffic Optus retail store, ensuring smooth workflow, exceptional service delivery, and consistent achievement of monthly KPIs.
  • Manage team of sales consultants through coaching, performance reviews, training sessions, and one‑on‑one development plans to boost conversions and NPS results.
  • Resolve customer escalations with professionalism, focusing on retention and long‑term value.
  • Collaborate with Optus leadership and internal departments (Inventory, Likewize) to ensure accurate stock movement and timely reporting.
  • Analyse daily, weekly, and monthly performance data to action improvements in sales, customer experience, and operational efficiency.

Sales Associate Optus

Zone Communications
Yes Optus Success
06.2024 - 12.2024
  • Greet customers, assess needs, and recommend suitable Optus mobile, broadband, and accessory products.
  • Support customers with activations, upgrades, billing issues, SIM swaps, and technical queries.
  • Maintain strong product knowledge to clearly explain features and differentiate Optus offerings.
  • Handle customer escalations professionally, ensuring positive outcomes and customer retention.
  • Assist with stock counts, merchandising, and promotions to maintain an appealing store environment.
  • Work collaboratively with the Store Manager and team to exceed sales targets and enhance store performance.

Customer Service Representative

BP
Cannington, WA
10.2023 - 05.2024
  • Provide excellent customer service to every customer, aligned with BP’s service standards and values.
  • Greet customers warmly and assist with purchases, fuel inquiries, and basic product knowledge.
  • Operate cash registers accurately, handling cash, EFTPOS, and credit transactions.
  • Assist Wild Bean Café operations including food prep and maintaining hygiene standards.

Education

Master of Science - CONSTRUCTION AND INFRASTRUCTURE MANAGEMENT

Swinburne University of Technology
Melbourne, VIC
12-2018

Bachelor of Science - Civil Engineering

KURUKSHETRA UNIVERSITY
INDIA
06-2016

Skills

  • Retail Store Leadership
  • Sales & KPI Management
  • Problem‑Solving & Conflict Resolution
  • Time Management
  • Structured Approach
  • Reliability and punctuality

Certification

Karamjit Singh Cube Design and Build
Managing Director

M: 0434659799
E: info@cubednb.com.au

Dilip Singh A1A Homes

Site Manager

M:0423507336

E: Dilipsinghpoonia@gmail.com

Timeline

Store Manager Optus

Zone Communications
01.2025 - Current

Sales Associate Optus

Zone Communications
06.2024 - 12.2024

Customer Service Representative

BP
10.2023 - 05.2024

Bachelor of Science - Civil Engineering

KURUKSHETRA UNIVERSITY

Master of Science - CONSTRUCTION AND INFRASTRUCTURE MANAGEMENT

Swinburne University of Technology
JATIN ARORA