Jatin Chugh
Cornwall,Ontario
Summary
Dynamic professional with a proven track record in customer service and marketing management at McDonalds and Micro Medical Systems. Excelled in staff training and market trend analysis, enhancing customer satisfaction and driving growth. Skilled in Microsoft Office Suite and adaptability, demonstrating exceptional decision-making and team collaboration. Achieved notable sales quotas and improved service levels through strategic planning and quality control.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonalds
Bathinda, Punjab
01.2024 - 07.2025
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Marketing Manager
Micro Medical Systems
Bathinda, Punjab
07.2023 - 11.2024
- Analyzed sales data to update a product or adjust marketing strategy.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Supervised creation of marketing materials and collateral.
- Analyzed market trends to identify potential opportunities for growth.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Education
Bachelor of Commerce - Commerce
Punjabi University
Patiala07-2023
Project Management -
St Lawrence College
Cornwall, OntarioSkills
- Staff training
- Quality control
- Microsoft Office Suite
- Task prioritization
- Multi-task management
- Microsoft Excel
- Adaptability and flexibility
- Adaptive team player
- Administrative support
- Decision-making
Certification
- Certified Marketing Manager (2023)
- Certified Food Handler (2024)
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
McDonalds
01.2024 - 07.2025
Marketing Manager
Micro Medical Systems
07.2023 - 11.2024
Bachelor of Commerce - Commerce
Punjabi University
Project Management -
St Lawrence College
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