Jatin Kottary
Brisbane,QLD
Summary
Technical Business Analyst with almost 5 years of experience delivering enterprise integrations, data migrations, and digital transformation initiatives across the banking and education sectors. Skilled in gathering, analysing, and documenting business, functional, and technical requirements, facilitating Agile delivery, and bridging communication between stakeholders and technical teams. Strong expertise in SQL-based data analysis, API integration, event-driven architecture, data mapping, and process re-engineering. Experienced in supporting legacy-to-cloud platform migrations (Oracle Data Integrator, Ascender) and implementing cloud-native solutions (Azure, AWS, Microsoft Fabric). Adept at preparing solution documentation, data flow diagrams, and integration specifications, with a strong focus on data governance, quality assurance, and compliance with enterprise architecture standards.
Experienced with gathering and documenting business requirements to inform technical project scopes. Utilizes analytical skills to identify inefficiencies and recommend improvements. Strong understanding of data visualization tools and stakeholder communication techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
University of Newcastle
04.2024 - Current
- Delivery of Database Consolidation Projects, integrating staff data from SAP SuccessFactors Employee Central and student data from Peoplesoft Campus Solutions (NUSTAR) into the Data Services Platform (Medallion architecture), enabling 21+ downstream systems (eg: IAM, ServiceNow, TechnologyOne CIA, Salesforce, Squiz, Flexipurchase, TravelHub etc).
- Analyse and map HR and student data processes, developing end-to-end data mapping specifications to ensure consistency across downstream systems.
- Authored Business Requirements Document (BRD), Integration Functional Requirements Document (IFR) and Technical Requirements Document (TRD).
- Collaborate with developers and architects to define conditional transformation logic using SQL and enterprise data models.
- Conduct detailed API analysis and validation using Postman and MuleSoft Anypoint Platform, ensuring integrations aligned with functional and non-functional requirements.
- Coordinate with stakeholders across HR, IT and business units, documenting As-Is/To-Be processes, interface specifications and technical workflows in Confluence.
- Supported MuleSoft, AWS and MS Fabric integration design/delivery, triaged defects during SIT/UAT and maintained data dictionaries and RTMs.
- Drafted business test case scenarios in the requirement documentation.
- Coordinated UAT cycles with business users across multiple systems.
Technical Business Analyst
Newcastle Greater Mutual Group (Greater Bank)
05.2022 - 04.2024
- Supported the digital transformation program (replacement of legacy core banking system), working with Product Owners and technical leads to break down epics into user stories with detailed acceptance criteria in JIRA.
- Facilitated API requirements gathering and converted them into technical specifications and consumable user stories.
- Ensured backlog readiness by maintaining stories one sprint ahead, enabling development teams to maintain planned velocity.
- Authored BRDs, FRDs, and release documentation for executive sign-off and compliance.
- Conducted API endpoint testing using Insomnia and validated integration logs in Google Cloud Log Explorer and Splunk.
- Partnered with QA to develop test cases, support UAT and PVT, and coordinate release readiness activities.
- Collaborated with project managers to manage disengagement from legacy core banking systems after program discontinuation.
Business Analyst
South Eastern NSW PHN
01.2022 - 05.2022
- Supported the implementation of a new CRM/SRM solution, aligning system capabilities with business requirements.
- Conducted system assessments, gap analysis, and vendor evaluations, drafting RFPs and reviewing responses for technical and business suitability.
- Created BRDs, FSDs, and test scripts, and collaborated with stakeholders to define business cases for system adoption.
- Facilitated workshops and documented process flows and use cases in Visio/Lucid chart.
- Coordinated UAT/PVT testing and worked closely with developers, vendors, and corporate services leadership.
Technical Business Analyst
HSBC
05.2021 - 01.2022
- Gathered and refined API integration requirements, breaking down features into consumable user stories for development.
- Maintained backlog readiness to ensure delivery teams were never blocked and sprint velocity remained optimal.
- Documented BRDs, FSDs, and process flows for regulatory reporting and compliance.
- Collaborated with QA teams to prepare test cases, SIT/UAT execution, and defect triage.
- Investigated API request/response logs in Splunk, supporting issue resolution and production stability.
Front Office and Training Manager
Zara Tower Hotel
07.2020 - 04.2021
- Leading the team in all areas of Front Office including Reception and Reservations.
- Support, train, and mentor the existing team.
- Rostering of staff as per their availability.
- Ensuring customer satisfaction and resolving outstanding issues to ensure repeat business.
- Ensure maximum revenues are achieved.
- Provide reports and forecasting as required.
- Develop and maintain client relationships.
Guest Service Agent/ Night Auditor
Brisbane International Hotel
02.2019 - 03.2020
- Perform check-ins and check-outs of guests daily.
- Make reservations over the phone and in person.
- Run daily reports to check reservations for accuracy and identify any special requests.
- Anticipate and address guest service needs.
- Perform daily security checks and room inspections.
- Prepare night audit reports accurately.
- Rolling over the system during the night audit.
- Manage wide variety of customer service and administrative tasks to resolve customer issue quickly and effectively.
Concierge
Abian Apartments
08.2018 - 06.2019
- Reporting to the building manager regarding the day to day issues.
- Registering fobs for the residents.
- Setting appointments and attending to various resident queries.
- Making invoices and charging the building residents for the facilities used by them.
Customer Relationship Manager
Credit Corp Group
11.2017 - 07.2018
- Generating and investigating leads.
- Negotiating with customer.
- Managing customer ledgers.
- Achieving targets and KPIs.
- Solving problems related to customer accounts and ledgers.
Guest Service Supervisor/ Night Auditor
Metro Aspire Hotel/ Metro Apartments
05.2017 - 07.2018
- Perform check-ins and check-outs of guests daily.
- Make reservations over the phone and in person.
- Run daily reports to check reservations for accuracy and identify any special requests.
- Anticipate and address guest service needs.
- Allocate rooms and manage rates on Levart.
- Perform daily security checks and room inspections.
- Prepare night audit reports accurately.
- Rolling over the system during the night audit.
- Manage wide variety of customer service and administrative tasks to resolve customer issue quickly and effectively.
Education
Bachelor of Information Technology - IT Management
University of Southern Queensland
Australia11.2020
Diploma of Business - undefined
James Cook University
Brisbane, AustraliaSkills
- Methodologies: Agile (Scrum, Kanban, Nexus), Waterfall, SDLC
- Requirements & Process Tools: JIRA, Confluence, MS Visio, Lucidchart, UML, BPMN
- Integration & API Tools: MuleSoft Anypoint Platform, Postman, Insomnia, Swagger
- Cloud Platforms: AWS, Azure DevOps, Microsoft Fabric, Google Cloud (BigQuery, Log Explorer)
- Databases: Oracle SQL, PostgreSQL, Oracle Data Integrator (ODI), AWS Athena, Google BigQuery, Fabric Lakehouse & OneLake
- Enterprise Systems: SAP SuccessFactors Employee Central, SAP S/4 HANA, Ascender (APay), Workforce Software, ServiceNow, PeopleSoft Campus Solutions (NUSTAR), Salesforce OAP, Microsoft Dynamics 365
- Specialised Areas: Data Migration & Integration, Legacy-to-Cloud Migration, Event-Driven Messaging (Kafka, Pub/Sub), Data Governance & Security Standards, Business Requirements Analysis, API Analysis, Digital Transformation, Solution Documentation & Data Flow Diagrams, Process Modelling, UAT/SIT Support, Stakeholder Engagement
Certification
- Business Analyst Foundation Certification (LinkedIn Learning – IIBA Endorsed)
- API Testing Foundations (LinkedIn Learning)
Timeline
Technical Business Analyst
University of Newcastle
04.2024 - Current
Technical Business Analyst
Newcastle Greater Mutual Group (Greater Bank)
05.2022 - 04.2024
Business Analyst
South Eastern NSW PHN
01.2022 - 05.2022
Technical Business Analyst
HSBC
05.2021 - 01.2022
Front Office and Training Manager
Zara Tower Hotel
07.2020 - 04.2021
Guest Service Agent/ Night Auditor
Brisbane International Hotel
02.2019 - 03.2020
Concierge
Abian Apartments
08.2018 - 06.2019
Customer Relationship Manager
Credit Corp Group
11.2017 - 07.2018
Guest Service Supervisor/ Night Auditor
Metro Aspire Hotel/ Metro Apartments
05.2017 - 07.2018
Bachelor of Information Technology - IT Management
University of Southern Queensland
Diploma of Business - undefined
James Cook University