Jatin Salhan
Bendigo,Australia
Summary
Data Reporting Analyst and IT Support professional with over 8 years of experience in banking and technology sectors. Expertise in developing self-service dashboards and automating reports using Power BI and SQL. Currently managing a report migration project from QlikView to Power BI at Bendigo Telco. Strong background in data modeling, dashboard creation, and performance optimization, with a focus on enhancing data-driven decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internship
Bendigo Telco
Bendigo, Australia
03.2025 - Current
- Contributed to the migration of 24 business reports from QlikView to Power BI, streamlining analytics workflows for the sales team.
- Extracted and transformed data using SQL Server, prepared visuals, and validated results with stakeholders.
- Supported staff with system access issues and platform navigation.
- Assisted in documentation, permission requests, and internal tool setup.
- Collaborated with data and infrastructure teams to enhance reporting reliability.
- Technologies and Tools: Microsoft Power BI | SQL Server | SharePoint | QlikView | Microsoft Excel | Internal Ticketing Systems | Postgre SQL Server
IT Operations and Systems Support Officer (Formerly Credit Officer)
Punjab & Sind Bank
Punjab, India
08.2015 - 07.2023
- Built and maintained monthly, quarterly, and annual Power BI dashboards for senior management to support decisions related to customer insights, loan performance, and service efficiency
- Managed and supported daily operations using Finacle Core Banking Solution (CBS), ensuring smooth transaction processing, system uptime, and user access management across branch operations.
- Provided frontline support to branch staff on system functionality, issue resolution, user credential management, and troubleshooting banking applications, including KYC/AML compliance platforms.
- Extracted operational and compliance reports from banking systems using advanced MS Excel, supporting internal audits, risk management, and regulatory reporting requirements (e.g., RBI audits).
- Supported the rollout of digital customer onboarding platforms integrated with the bank’s CBS, improving service delivery and customer experience.
- Assisted in monitoring ATM and POS connectivity by liaising with network support teams, helping reduce service downtimes and ensuring branch infrastructure readiness.
- Provided internal training to staff on system enhancements and created user-friendly guides for navigating updated digital processes.
- Technologies and Tools: PowerBI, Finacle Core Banking Solution (CBS), KYC/AML Compliance Systems, CRM Customer Management Platforms, SWIFT Messaging (Basic exposure), Microsoft Excel (Advanced: Data Extraction, Reporting), WAN Support Coordination (ATM, Branch Connectivity), Internal Ticketing/Issue Tracking Systems (Bank Helpdesk), MS Office Tools (Word, PowerPoint, SharePoint)
Education
MASTER'S OF IT - CLOUD ANALYTICS
La Trobe University
Bendigo07.2025
Post Graduate Diploma - Business Analytics
Kurukshetra University
India01.2022
Bachelor of Technology (B.Tech) - Computer Science
Punjab Technical University
India05.2012
Skills
- Power BI and DAX
- Power Query and SQL
- Advanced Excel skills
- Dimensional modeling
- Data relationships
- Star schema design
- QlikView migration strategies
- PgAdmin4 and PostgreSQL
- SharePoint integration
- Basic Tableau proficiency
- Basic Power Automate skills
- Agile methodologies
- Jira project management
- Confluence documentation
- Git version control
- Stakeholder communication strategies
- Problem-solving techniques
- dashboard documentation
Affiliations
- Led migration project at Bendigo Telco: Transitioned 20+ business reports from QlikView to Power BI
- Volunteer Web Developer for startup Pressure Perfect Co. – built and deployed client-facing website
- Freelance Consultant for small businesses on CRM dashboards, Power BI setup, and form integrations
- Top 5% performer in university Data Analytics coursework (La Trobe, 2024)
- Participated in Tech Bootcamp (62-hour Full Stack Web Development) – in progress
- Awarded 'Best Customer Service' recognition during tenure at Punjab & Sind Bank
Certification
- Power BI for Business Intelligence – Udemy (Certificate of Completion)
- Complete SQL Bootcamp – Udemy (Certificate of Completion)
- The Complete Web Development Bootcamp – Angela Yu (Ongoing, 62 hours)
- Introduction to Data Analytics – Coursera / IBM (Certificate of Completion)
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Internship
Bendigo Telco
03.2025 - Current
IT Operations and Systems Support Officer (Formerly Credit Officer)
Punjab & Sind Bank
08.2015 - 07.2023
MASTER'S OF IT - CLOUD ANALYTICS
La Trobe University
Post Graduate Diploma - Business Analytics
Kurukshetra University
Bachelor of Technology (B.Tech) - Computer Science
Punjab Technical University
Similar Profiles
Krishna Vamsi ThulluriKrishna Vamsi Thulluri
Customer Experience Representative at Bendigo TelcoCustomer Experience Representative at Bendigo Telco
Annette HopeAnnette Hope
Senior Mental Health Lead Clinician at Bendigo Health - Bendigo Adult Community Mental Health TeamSenior Mental Health Lead Clinician at Bendigo Health - Bendigo Adult Community Mental Health Team
Arturo BetancourtArturo Betancourt
IT Technical Support Specialist at CTN Telco (Converged Telephony Networks)IT Technical Support Specialist at CTN Telco (Converged Telephony Networks)
Mark MurithiMark Murithi
Baker at WoolworthsBaker at Woolworths
Chris SmithChris Smith
Building Manager at Cavalier Homes BendigoBuilding Manager at Cavalier Homes Bendigo