Jatin Sorout
North Melbourne
Summary
Dedicated and customer-focused hospitality professional with experience in bartending and responsible gambling services. Skilled in delivering exceptional customer service, maintaining regulatory compliance, and supporting patron wellbeing in fast-paced environments. Proven ability to manage multiple responsibilities while ensuring a safe, welcoming, and responsible venue atmosphere. Holds current RSA and RSG certifications with a strong commitment to professional standards and continuous improvement.
Overview
1
1
year of professional experience
Work History
Responsible Gambling Officer
Tower Hotel
05.2024 - Current
- Ensured constant presence in the gaming machine area (GMA) during operational hours to promote responsible gambling practices.
- Monitored patron behavior to identify signs of gambling-related harm, providing timely support and intervention as needed.
- Maintained accurate and up-to-date records of all gambling-related incidents and interventions in the Responsible Gambling Register.
Bartender
Tower Hotel
08.2024 - 03.2025
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages in a fast-paced hospitality environment.
- Delivered excellent customer service by engaging with guests, taking orders efficiently, and ensuring satisfaction.
- Maintained a clean, organised, and fully stocked bar area in compliance with health and safety standards.
Crew Member
Hungry Jacks
05.2024 - 06.2024
Education
Bachelor of Information Systems - IT
Holmes Institute
Melbourne Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Compliance Monitoring
- Problem-Solving
- Teamwork
- Multitasking
- Customer Service
- Time Management
- RSA Compliance
Timeline
Bartender
Tower Hotel
08.2024 - 03.2025
Responsible Gambling Officer
Tower Hotel
05.2024 - Current
Crew Member
Hungry Jacks
05.2024 - 06.2024
Bachelor of Information Systems - IT
Holmes Institute
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