Jatinder Dhaliwal
Taigum,Qld
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Bp Australia
06.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Transit Bus Operator
Brisbane City Council
09.2016 - 07.2019
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Store Manager
United Petroleum Service
04.2012 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Marketing/Sales Associate
Optus Telecommunications
02.2009 - 03.2012
- Built relationships with customers to encourage repeat business.
- Going for door to door sales in designated areas all over Brisbane and surroundings.
- Managed returns, exchanges and refunds in accordance with company policy.
- Helped customers complete purchase and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about products ,company policies and addressed customer concerns.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behaviour and maintaining situational awareness at all times.
Education
Certificate IV in Real Estate Practice - Real Estate
Complete Property Training
Sunshine Coast, QLD07.2024
Diploma of Management - Business Management
American College
Woolloongabba, QLD03.2012
Diploma of Business - Business Administration And Management
Metro College of Techonology
Greenslopes, QLD12.2010
Diploma of Property - Real Estate Agency Management
Complete Property Training
Sunshine Beach, QLD07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Bp Australia
06.2019 - Current
Transit Bus Operator
Brisbane City Council
09.2016 - 07.2019
Store Manager
United Petroleum Service
04.2012 - 03.2015
Marketing/Sales Associate
Optus Telecommunications
02.2009 - 03.2012
Certificate IV in Real Estate Practice - Real Estate
Complete Property Training
Diploma of Management - Business Management
American College
Diploma of Business - Business Administration And Management
Metro College of Techonology
Diploma of Property - Real Estate Agency Management
Complete Property Training
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