Jatin
Summary
Dynamic professional with a proven track record in both educational, retail stores and security sectors. Excelled in crowd management, store management and student engagement, enhancing safety and learning outcomes. Skilled in incident reporting and fostering positive relationships, achieving increased loyalty and repeat business. Demonstrated expertise in administrative support and staff training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
SECUREcorp
01.2023 - Current
- Monitored security cameras and alarm systems, responding promptly to any suspicious activities or security breaches.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed incident reports and daily activity logs, documenting any security incidents, maintenance needs, or safety hazards.
- Ensured compliance with company policies and security protocols, maintaining a high level of professionalism and integrity.
Customer Service Representative
British Petroleum
08.2022 - Current
- Strong customer service and communication skills
- Cash handling and POS operation
- Handled customer inquiries and suggestions courteously and professionally.
- Prepared and served a variety of hot and cold beverages, including espresso drinks, teas, and smoothies, to over 100 customers daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
ASSETPRO
01.2022 - Current
- Assisted attendees with inquiries and provided clear communication regarding stadium policies and event procedures.
- Expertise in managing large crowds, ensuring safety and order during events.
- Conducted thorough bag checks and screenings at entry points to enforce stadium policies and prevent prohibited items from entering the venue.
- Responded promptly to incidents such as medical emergencies, altercations, and lost persons, providing first aid and coordinating with medical teams and law enforcement.
- Documented all incidents and security breaches in detailed reports, maintaining accurate records for future reference and follow-up actions
School Teacher
R.K Senior Secondary School
10.2021 - 07.2022
- Plan and conduct on-line and ff-line classes of Mathematics and Science for the student studying in year 10 to 12 ,
- Provide feedback of each session, Engage students in learning, and help students in learning concepts of Maths and Science.
- Supported staff members in their daily tasks, reducing workload burden.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, Lesson plans, and reports.
Student Teacher Intern
Government Senior Secondary School
07.2019 - 09.2021
- I have done Supervised teaching practice of 16 weeks within the Bachelor's of Education Program, where I taught students of age group between 13-17 years.
- Developed and implemented lesson plans across all core subjects, ensuring alignment with state curriculum standards.
- Established a safe and inclusive classroom environment by fostering positive relationships and promoting respect among students.
- Worked closely with grade-level team members to plan and coordinate instructional activities and assessments.
Education
Master of Education - Education Administration
Griffith University
Brisbane, QLD10.2024
Bachelors of Education - High School Teaching
Chaudhary Devi Lal University
Sirsa, India09.2021
Master of Science - Physical Sciences
Chaudhary Devi Lal University
Sirsa, India05.2019
Bachelor of Science - Science Education
Chaudhary Devi Lal University
Sirsa, India05.2017
Skills
- Classroom support
- Student Engagement
- Administrative Support
- Customer Service
- Staff Training
- Espresso machine operation
- Safe Food Handling
- Food Serving and Preparation
- General security
- Crowd Management
- Incident Reporting
- CPR and First Aid
- Threat Management
Certification
- CPP20218 (Certificate 2 In Security Operations)
- CPCWHS1001( Prepare to work safely in the construction industry)
- SITHFAB002( Provide responsible service of alcohol)
- iConnect Business Partner LMS
-Food Safety & Operations
-Barista
-Wild Bean Cafe Operations
- First Aid & CPR Certificate.
Sketching, Chess, Cricket
Playing chess sharpens my strategic thinking and problem-solving skills. Cricket fosters teamwork, discipline, and leadership, while sketching enhances my creativity, attention to detail, and provides stress relief.
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Professional Working
Timeline
Security Officer
SECUREcorp
01.2023 - Current
Customer Service Representative
British Petroleum
08.2022 - Current
Security Officer
ASSETPRO
01.2022 - Current
School Teacher
R.K Senior Secondary School
10.2021 - 07.2022
Student Teacher Intern
Government Senior Secondary School
07.2019 - 09.2021
Master of Education - Education Administration
Griffith University
Bachelors of Education - High School Teaching
Chaudhary Devi Lal University
Master of Science - Physical Sciences
Chaudhary Devi Lal University
Bachelor of Science - Science Education
Chaudhary Devi Lal University
- CPP20218 (Certificate 2 In Security Operations)
- CPCWHS1001( Prepare to work safely in the construction industry)
- SITHFAB002( Provide responsible service of alcohol)
- iConnect Business Partner LMS
-Food Safety & Operations
-Barista
-Wild Bean Cafe Operations
- First Aid & CPR Certificate.
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