Jatrel Cole
Banora Point,New South Wales
Summary
Professional barista shift supervisor at Happy Dolphin with a strong background in coffee/customer service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and bettering customer experiences.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Happy Dolphin
03.2022 - 05.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Prepared high-quality beverages following established recipes and standards.
- Trained new team members on barista/serving skills, cash handling procedures, and cafe policies for consistent performance across the team.
- Created a friendly atmosphere by encouraging employees to greet and speak to customers.
- Completed end-of-day financial tasks worth over $7000 of cash and card transactions daily.
- Addressed customer complaints with professionalism and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maintained cleanliness and organisation of workstations.
Education
High School Diploma -
Mullumbimby Highschool
Mullumbimby, NSW11-2021
Diploma of Business - Accounting
Queensland University of Technology
Brisbane, QLD05-2025
Bachelor of Accounting - Accounting
Queensland University of Technology
Brisbane, QLD05-2027
Skills
- Cleanliness maintenance
- Barista and service training
- Cash handling
- High volume dining
- Product upselling
- POS system operation
- Customer service
- Inventory management
- Timesheet organization
- Recruitment
- Policy development
- Task delegation/Staff management
- Teamwork and collaboration
- Opening and closing procedures
Accomplishments
- Achieved 1st in class for Maths
- Achieved 3rd in class for Physics
Timeline
Barista Shift Supervisor
Happy Dolphin
03.2022 - 05.2024
High School Diploma -
Mullumbimby Highschool
Diploma of Business - Accounting
Queensland University of Technology
Bachelor of Accounting - Accounting
Queensland University of Technology