Javier Ramos
Pimpama,QLD
Summary
Skilled and experienced Area Manager with 10 years of experience in the cleaning industry, specializing in operational efficiency and client satisfaction enhancement. Demonstrated strategic negotiation and leadership expertise, fostering strong team dynamics and effective training initiatives and improving business forecasting capabilities. Committed to continuous improvement and achieving excellence in service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Cleaning Manager
Hudor Cleaning Services
Gold Coast, Queensland
07.2023 - Current
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Responded quickly in emergency situations requiring immediate attention.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
- Analyzed business performance data and forecasted business results for upper management.
Area Manager
Dimeo Cleaning Services
Brisbane, Queensland
01.2022 - 05.2023
- Conducted contract reviews and negotiated variations with clients.
- Prepared, reviewed, and submitted monthly and quarterly contract reports to clients and senior management.
- Monitor and exceed key performance indicators.
- Hire and mentor management team to fulfill contractual obligations.
- Implemented targeted strategies for enhanced contract profitability and business growth.
- Managed documents pertaining to contracts and changes.
Site Manager
Dimeo Cleaning Services
Brisbane, Queensland
06.2013 - 12.2021
- Consistently uphold rigorous cleanliness benchmarks.
- Conducted weekly cleaning inspections with the building manager and tenants.
- Directed a large cleaning team, offering mentorship and motivation.
- Enhanced customer satisfaction through effective relationship management.
- Provided relevant training to all staff on-site.
- Implemented and maintained WH&S standards consistently.
- Maintained adherence to compliance standards in quality systems.
- Monitored stock control and maintained equipment.
Education
Advanced Diploma of Management - Business Management
Harvest Education
Brisbane, QLD03-2013
Skills
- Supplier and Customer Relationship Management
- Effective Negotiation Skills
- Effective Problem Solving
- Proficient in Leadership
- Employee Training Development
- Skilled in Management Implementation
- Strong Communication Abilities
Certification
- Certificate of Testing and Tagging Portable Electrical Appliances (A1 Testing Tagging, Brisbane)
- Certificate of Carpet Cleaning (IICRC, Brisbane)
- Blue Card
References
References available upon request.
Timeline
Retail Cleaning Manager
Hudor Cleaning Services
07.2023 - Current
Area Manager
Dimeo Cleaning Services
01.2022 - 05.2023
Site Manager
Dimeo Cleaning Services
06.2013 - 12.2021
Advanced Diploma of Management - Business Management
Harvest Education
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