Javier Rodriguez
Newstead,QLD
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor (Shift leader)
Neuron Mobility
09.2019 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Small Business Owner
Rochi's Telecom
02.2015 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
Operations Supervisor
Sitel Group
02.2017 - 05.2019
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Customer Service Agent
Concentrix
09.2015 - 01.2017
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
Education
Professional Modern Languages, Humanities/Humanistic Studies -
Universidad ECCI
Bogotá, Colombia05.2019
Skills
- Coaching
- Operations Management
- Communication
- Fleet Management
- Operational Planning
- Quality Assurance
- Compliance Management
- Customer Relations
- Staff Supervision
- Performance Monitoring
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Advanced Diploma of Business, SERO Institute - RTO ID: 32303 03528, 04/01/23
- Open Water Diver, Gold Coast Dive Centre, 10/01/21
- RSA, Brisbane 2019
- Diploma of Leadership and Management, SERO Institute - RTO ID: 32303 03528, 07/01/21
- Certificate of Advance English Level, Imagine Education Australia, 12/01/19
- General Construction Induction Card (White Card), Just Careers Training / Licences 4 work, 08/01/19
Affiliations
- Gym
- Movie watcher
- Hiking
- Dancing
Timeline
Operations Supervisor (Shift leader)
Neuron Mobility
09.2019 - Current
Operations Supervisor
Sitel Group
02.2017 - 05.2019
Customer Service Agent
Concentrix
09.2015 - 01.2017
Small Business Owner
Rochi's Telecom
02.2015 - Current
Professional Modern Languages, Humanities/Humanistic Studies -
Universidad ECCI
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