Summary
Overview
Work History
Skills
Languages
Reference
Timeline
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Javiera Alzamora

Melbourne,VIC

Summary

Organized and consistently on-point Sales and Marketing Assistant equipped to handle fast-paced work supporting revenue and company growth goals. Offers strengths in customer relations, product marketing and sales forecasting. Skilled at networking and cross-functional collaboration.

Overview

5
5
years of professional experience

Work History

Sales and Marketing Assistant

Master Dry Cleaners
Malvern, Victoria
05.2023 - 08.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Analyzed customer feedback to improve product quality and service offerings.

Sales Assistant

Pharmacy Cruz Verde
Antofagasta, Chile
09.2019 - 12.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted and completed cash, check and credit card payments.

Skills

  • Loss Prevention
  • Department Oversight
  • Stock management
  • POS Systems
  • Team Building and Leadership
  • Problem-Solving
  • Incident Reports
  • Team Management
  • Customer Service
  • Sales strategy
  • Persuasive Selling
  • Sales
  • Customer Relationship Management

Languages

English
Professional
Spanish
Native/ Bilingual

Reference

  • Ian Wallace 0474821378

Timeline

Sales and Marketing Assistant

Master Dry Cleaners
05.2023 - 08.2024

Sales Assistant

Pharmacy Cruz Verde
09.2019 - 12.2022

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Javiera Alzamora