Javiera Azocar

• Identified customer prospective and while answering questions, making recommendations and leading conversations to bookings over phone, in person and via computer in English, Spanish and French
• Achieved sales targets regularly and cross-selling skills
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
• Handled OLTP systems, payment processing, cash change. As so manage complaints, cancellations and refunds.

• Greeted customers & Take quick orders with efficient service
• Brewed coffee and make quality Starbucks beverages
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
• Maintained cleanliness and sanitation of work areas, utensils, equipment and seating areas daily
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Created and sell original arrangement designs
• Worked with customers to determine type of arrangement desired, occasion, and budget.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Checked-in and out. Directed guests to rooms and facilities.
• Scheduled and confirmed appointments for clients
• Managed multiple tasks and met time-sensitive deadlines.
• Collected room deposits, fees and payments.

• Greeted customers, discussed specials and took dinner orders
• Restocking of salad bar and buffet for lunch service
• Bussed and reset tables to keep dining room and work areas clean
• Worked with POS system to place orders, manage bills and handle complimentary items.

• Provided and arranged best deals of airfare and insurance as well as hotel and car reservations for RBC clients.
• Advised clients on visa, passport and security requirements relating to destinations
• Handled sensitive information and payments via credit and redemption
• Adhered to company policies and scripts
• User of GDS, like Sabre and Galileo systems

• Interpreter of marine ecosystem by snorkel tour
• Snorkel lessons for beginner
• Deckhand & Hostess on sail boat
• Safety procedures onboard & lifeguard on Low Isles island.

• Trekking and zodiac Guide
• Lectures onboard about flora, birds and Glaciology of Patagonia
• Delivered information and safety protocol of cruise ship
• Performed numerous risky landing on Cape horne Island

• Trekking, High Mountain, Mountain Bike and Horseback Riding Guide
• Astronomy night tours

• Execute “Wild Life Safari” excursions, trekking and camping for 4 days.

• Trekking and Horse Riding Guide,
• Designer of interpretive trail of a aboriginal burial

Fundamentals and Techniques of environmental management in Chile

Manager of Ecotourism Projects. Capable of designing, developing and managing ecotourism projects; Operate products and services in the field of tourism of nature and special interests that meet the current and potential needs of local and international clients, in accordance with sustainable development.