Javiera Booth
Gold Coast,QLD
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Respects moral values, has excellent teamwork skills, proactive, disciplined and has great social skills, and demonstrates empathy with leadership and motivation in the service of others.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
ORXfit
01.2023 - 09.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Main Bartender
Productora Piso Dos
09.2022 - 12.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Banquet Waiter
Lea-Plaza Banquetería
07.2022 - 09.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Virtual Tutoring
Universidad Del Desarrollo
03.2021 - 12.2021
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Restaurant Waitress
Azurro Restaurant
01.2021 - 07.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
Human Resources Assistant
Polichem
03.2020 - 12.2020
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Science - Medical Technology
Universidad Del Desarrollo
Santiago, Chile12.2022
Skills
- Cross-Functional Collaboration
- Customer Experience Improvement
- Motivational Leadership
- Proactive
- Great team work
- Cross-Functional Collaboration
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Experience Manager
ORXfit
01.2023 - 09.2023
Main Bartender
Productora Piso Dos
09.2022 - 12.2022
Banquet Waiter
Lea-Plaza Banquetería
07.2022 - 09.2022
Virtual Tutoring
Universidad Del Desarrollo
03.2021 - 12.2021
Restaurant Waitress
Azurro Restaurant
01.2021 - 07.2021
Human Resources Assistant
Polichem
03.2020 - 12.2020
Bachelor of Science - Medical Technology
Universidad Del Desarrollo
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