JAVIERA LABRIN
West End,QLD
Summary
Honest individual with exceptional background spent in various industries. Engaging demeanor to work in demanding environments. Over several years in quality assurance, testing and process improvement.
Overview
13
13
years of professional experience
Work History
Compliance and Quality Assurance Officer
Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts
10.2023 - Current
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Conducted data review and followed standard practices to find solutions.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reviewed production processes and identified potential quality issues.
- Managing a high volume of enquiries through email
- Investigating and ensuring grant compliance
- Dealing with difficult and vulnerable stakeholders
- Reviewing grant reporting and acquittals to ensure transparency
- Enforcing strict adherence to program guidelines.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Administration Assistant
Department of Justice and Attorney-General
12.2022 - 09.2023
- Developed strategies to streamline and improve office procedures.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Composed inter-office correspondence and provided product and service information to customers.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
Senior Administration
Superannuation Advice Australia
07.2020 - 09.2022
- Organized and updated databases, records and other information resources.
- Recognized as an approachable leader who fosters open communication among team members, resulting in a positive work environment.
- Met department budgets by monitoring and reporting on office expenses.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered performance reviews, recommending additional training or advancements.
- Conducted performance evaluations for administrative staff members, identifying areas for improvement and setting goals for future success.
Senior Technical Support Officer
Foresight Corporation
01.2017 - 07.2020
- Monitoring daily operations, including software, and operating systems
- Coordinating installations, upgrades, and maintenance
- Selecting and purchasing new and replacement hardware
- Testing, troubleshooting, and modifying information systems so that they operate effectively
- Generating performance reports for operating systems
- Daily client contact, including training clients and assisting remotely with any requirements.
Technical Care Consultant
On The House
03.2015 - 12.2016
- Monitoring daily operations, including software, and operating systems
- Coordinating installations, upgrades, and maintenance
- Selecting and purchasing new and replacement hardware
- Testing, troubleshooting, and modifying information systems so that they operate effectively
- Generating performance reports for operating systems
- Daily client contact, including training clients and assisting remotely with any requirements.
Assistant Manager
QBD The Bookshop
09.2010 - 03.2015
- Experience in Roster Management
- Ability to work independently and as a team
- Confirming KPI sales targets are met each month
- Heavy lifting daily (15-20kg)
- Organising online orders to be packed and mailed to customers
- Daily use of Retail software and CRM
- Data entry and processing of invoices
- Filing, scanning, faxing and processing incoming and outgoing mail
- Arranging couriers
- Calculating daily earnings at the end of the day and daily banking
- Submitting payroll
- Training and development of new staff members
- End of day operations.
Education
Bachelor of Laws (External Part Time) -
Charles Darwin University
Bachelor of Arts (Creative Writing and Literature) -
University of South Australia
Skills
- Systems Analysis
- Technical Writing
- Quality Management Systems
- Data Entry
- Compliance Oversight
- Audit Coordination
- Attentive and Observant
- Technical Support
- Complaint Investigation
- Validation Protocols
References
- Giuliano Presentado, Foresight Corporation, Manager, 0478 653 500, giulianopresentado@gmail.com
- Holly Eggert, QBD The Bookshop, Manager, 0400 045 337, hollyeggert8@gmail.com
Timeline
Compliance and Quality Assurance Officer
Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts
10.2023 - Current
Administration Assistant
Department of Justice and Attorney-General
12.2022 - 09.2023
Senior Administration
Superannuation Advice Australia
07.2020 - 09.2022
Senior Technical Support Officer
Foresight Corporation
01.2017 - 07.2020
Technical Care Consultant
On The House
03.2015 - 12.2016
Assistant Manager
QBD The Bookshop
09.2010 - 03.2015
Bachelor of Laws (External Part Time) -
Charles Darwin University
Bachelor of Arts (Creative Writing and Literature) -
University of South Australia
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