Javiera Moreno
Huntfield Heights,Australia
Summary
To be an expert in my area of work, with passion for new challenges, innovation and working with people. Seeking for a role where I will be able to apply my skills and use my work experience by making a difference through great quality, and good service. Highly proactive manager with 14 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
D'Arry's Verandah Restaurant
06.2022 - 05.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
Vintage Cellar-hand
d'Arenberg Winery
02.2022 - 04.2022
- General cellar duties, clean and sanitize equipment to maintain a hygienic work environment
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
- Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
- Facilitated smooth barrel transfers by operating forklifts safely and efficiently, minimizing product loss during transportation.
- Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
- Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
- Conducted regular quality control checks on finished products to ensure they met set standards before distribution.
Restaurant manager
Sicily Mare pizzeria
06.2020 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.<
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Waitress barista
Underwood Lane Cafe
06.2019 - 03.2020
- Dietary requirements, allergies, mobility etc., worked as a team member to achieve the highest level of customer service, accurately handle financial transactions at the register
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Vintage Cellar-hand
Indevin
03.2018 - 05.2018
- In charge of the fruit press, general cellar duties, clean and sanitize equipment to maintain a hygienic work environment
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
Front House and waitress
Black Poison Restaurant
02.2017 - 11.2017
- Providing a warm welcome to customers, receive food & drink orders & serve customer requests to the standards required, serving dishes to customers at tables, showing customers their sits, full product knowledge of all menu items, ensure timely delivery of all food & beverage items to customers
Kitchen Hand
Underwood Lane Cafe
04.2016 - 07.2016
- Providing a warm welcome to customers, making fresh sandwiches with customers choice, preparing fresh sandwich ready to go
Vintage Cellar-hand
d'Arenberg Winery
01.2016 - 04.2016
- Monitor ferments and foot tread open fermenters, general cellar duties, clean and sanitize equipment to maintain a hygienic work environment
Waitress and barista
Bonafide cafe
03.2015 - 12.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service
Starbucks
03.2013 - 11.2014
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Enhanced company reputation by providing exceptional customer service and support.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Increased repeat business through excellent customer service and communication skills.
Education
International Gastronomy & Hospitality Management -
INACAP University
Santiago, Chile06.2015
Skills
- Excellent communication skills
- Teamwork
- Proactivity
- Empathy to connect with people
- Persevering to complete tasks
- Organized
- Reliable
- Can easily adapt to different work environments
- Well rounded
- Flexible team player
- Fast learner
Personal Information
Date of Birth: 01/05/1992
References
- Jo Reschke, Restaurant manager at d'Arry's Verandah restaurant, jreschke@darenberg.com.au
- Damaris Vilar, Supervisor Underwood Lane Café, 0431094434
- Jack Walton, Senior Winemaker at d'Arenberg, jwalton@darenberg.comau
make up, crafts like knitting and crochet
I am a very creative person and in my spare time I love to make cardigans and sweater from natural yarn with a mix of colours.
Makeup is one of my big passions I love creating new looks on my self and others.
Timeline
Restaurant Supervisor
D'Arry's Verandah Restaurant
06.2022 - 05.2024
Vintage Cellar-hand
d'Arenberg Winery
02.2022 - 04.2022
Restaurant manager
Sicily Mare pizzeria
06.2020 - 02.2022
Waitress barista
Underwood Lane Cafe
06.2019 - 03.2020
Vintage Cellar-hand
Indevin
03.2018 - 05.2018
Front House and waitress
Black Poison Restaurant
02.2017 - 11.2017
Kitchen Hand
Underwood Lane Cafe
04.2016 - 07.2016
Vintage Cellar-hand
d'Arenberg Winery
01.2016 - 04.2016
Waitress and barista
Bonafide cafe
03.2015 - 12.2015
Customer Service
Starbucks
03.2013 - 11.2014
International Gastronomy & Hospitality Management -
INACAP University
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