Summary
Overview
Work History
Education
Skills
References
Timeline
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Javitt Petersen

Javitt Petersen

Cranbourne North,Melbourne

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also highly motivated, adaptable, personable and am not afraid of change. Adept a working effectively unsupervised and am quick at mastering new skills.

Overview

9
9
years of professional experience

Work History

Financial Services Representative (Contract)

Mercedes Benz Finanancial
Melbourne, Victoria
08.2023 - 04.2024
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Analyzed customer data to identify potential areas of improvement within the collections department.
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Resolved complex issues that arose during the collections process.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.

Client Service Representative (Contract)

Better Living - Age Home Care Packages
Clayton, Vic
04.2023 - 07.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Disability Employment Consultant

The Salvation Army
Rowville , VIC
10.2022 - 04.2023
  • Reverse market participants into suitable sustainable employment
  • Sourced, qualified and conducted screening interviews with job candidates
  • Counseled clients or patients individually and in group sessions to assist recovery from long term unemployment
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Documented services and collected required data for evaluation.
  • Advocated for clients to resolve medical or personal crises.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.

Senior Engagement Manager

Chisholm Online
Dandenong, VIC
01.2018 - 10.2022
  • Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Increased school registrations over 70% with improved promotional approaches, outreach strategies and parent engagement plans.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted staff with day-to-day logistics and coordinating student activities.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Customer Service Agent

VicRoads
Dandenong, VIC
02.2015 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Complied with all regulatory procedures and legal requirements.
  • Reviewed paperwork for accuracy and completeness.
  • Processed registrations accurately and completely.
  • Managed high-volume of inbound and outbound customer calls.

Education

Graduate Certificate - Intellectual Disabilities & Mental Health

Alison
08.2023

Certificate IV - Child, Youth And Family Intervetion

Integrity Education
Melbourne, VIC
2022

Skills

  • Inbound / Outbound
  • Warm and friendly
  • Team participation and involvement
  • KPI experience
  • Complaint resolution
  • Call Center Operations
  • Performance monitoring
  • Quality Assurance
  • Payment Processing
  • Account updating
  • Data Entry
  • Call Center Customer Service
  • Problem-solving skills
  • Training experience
  • Policy and Procedure Writing
  • Problem Resolution
  • Call Control
  • Customer Service
  • CRM Software

References

  • Available upon request

Timeline

Financial Services Representative (Contract)

Mercedes Benz Finanancial
08.2023 - 04.2024

Client Service Representative (Contract)

Better Living - Age Home Care Packages
04.2023 - 07.2023

Disability Employment Consultant

The Salvation Army
10.2022 - 04.2023

Senior Engagement Manager

Chisholm Online
01.2018 - 10.2022

Customer Service Agent

VicRoads
02.2015 - 07.2018

Graduate Certificate - Intellectual Disabilities & Mental Health

Alison

Certificate IV - Child, Youth And Family Intervetion

Integrity Education

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