Jax Power-Champion

• Manage daily salon operations, ensuring a seamless experience for both clients and staff
• Support the owner in enhancing team performance through hands-on leadership and coaching
• Implement systems, policies, and procedures to improve operational efficiency and consistency
• Identify and pursue opportunities for business growth, increasing retail sales and client retention
• Lead comprehensive onboarding and induction processes to ensure smooth integration of new hires
• Maintain a welcoming, high-vibe environment that fosters strong client loyalty and satisfaction
• Motivate and guide the team to achieve salon targets through exceptional service standards
• Streamline workflows and front-of-house operations, contributing to overall business growth

Launched and developed 'Moosey Moose,' a sustainable baby clothing brand with adjustable designs to reduce waste.

• Directed business operations, encompassing product development, supply chain management, marketing, and sales.
• Cultivated relationships with suppliers, customers, and partners to enhance business growth and satisfaction.
• Successfully sold the business, achieving favorable terms and an optimal market exit.

• Managed a portfolio of luxury holiday rental properties in Byron Bay, optimizing occupancy rates and guest satisfaction through effective communication and marketing strategies.
• Coordinated with property owners and service providers to ensure properties were maintained to the highest standard, handling all aspects of property management, including bookings, maintenance, and guest services.
• Developed and implemented marketing strategies across various platforms, including social media and online booking sites, to increase visibility and attract high-end clientele.
• Provided personalized customer service to guests, handling inquiries, reservations, and complaints, and ensuring an exceptional guest experience from booking to checkout.
• Analyzed market trends and competitor offerings to identify opportunities for growth and enhance service offerings.

• Managed wholesale accounts for multiple fashion brands, overseeing 140 accounts across NSW, QLD, and WA and ensuring brand representation.
• Tracked sales results across six seasons per year, identifying growth opportunities and optimizing inventory management.
• Traveled interstate to conduct showings in person, building relationships with retailers and clients to boost sales and brand presence.
• Drove sales through direct communication with clients, employing negotiation and relationship-building skills to meet and exceed sales targets.

• Identified and recruited Sales Agents, Sales Managers, and corporate staff for Head Office and various offices across New South Wales, in collaboration with the Director of Sales and Sales Managers.
• Developed and maintained strong relationships with McGrath Principals and Sales Managers to assess and fulfill recruitment needs across different offices.
• Conducted end-to-end recruitment processes, including sourcing, interviewing, and onboarding prospective recruits, ensuring alignment with McGrath's standards and requirements.
• Built and managed a comprehensive recruitment database for agents in NSW and QLD, streamlining the recruitment pipeline.
• Led the development of junior recruitment consultants, providing mentorship and support for corporate recruitment efforts.
• Collaborated closely with administrative and support staff to ensure a seamless induction process for new hires.
• Focused on recruiting for NSW-based company-owned offices, with expansion into franchise offices as per the business plan set by the Director of Sales.

• Specialized in recruiting mid to senior-level sales and retail positions across the FMCG sector in NSW and Queensland, aligning with client needs and market trends.
• Conducted business development across NSW and QLD to expand recruitment services and transition the desk to cover all retail recruitment sectors.
• Successfully managed recruitment projects for high-profile clients, including Frucor, 7-Eleven, Coleman Brands, Energizer, and Peter's Ice Cream, ensuring client satisfaction through targeted talent acquisition strategies.

• Managed recruitment for SME businesses, conducting client meetings to understand hiring needs and culture.
• Facilitated high-volume recruitment campaigns and assessment days, adhering to RPO standards and compliance requirements.
• Consistently exceeded activity and performance targets through effective recruitment strategies and strong client relationships.
• Sourced and recruited candidates for national accounts, focusing on building strong client relationships and meeting KPIs.